Michelle Jordan in

Michelle Jordan

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Head of IT Customer Experience at Centrica
📍 Windsor, England, United Kingdom

As Head of IT Customer Experience at Centrica, Michelle Jordan leverages over 20 years of experience to drive modern workplace adoption and transformational change. A certified Prosci Change Management Practitioner, colleagues describe her as passionate, dedicated, and customer-focused, with a talent for understanding user needs.

Michelle is passionate about creating a positive impact, extending from delivering excellent customer service to addressing broader social issues. She has publicly shared her interest in promoting gender diversity and equality in corporate leadership, advocating for meaningful change in the workplace.

Unique fact: She was a finalist for the "Transformation of the Year" award at the 2017 Women in IT Awards.

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Experience
22 Years
Current Role
Head of IT Customer Experience
Job Level
Mid-senior
Location
Windsor, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michelle cares about

IT Customer Experience
Her entire role is focused on this, and she holds an XLA Champion certification, signaling deep expertise in Experience Level Agreements.
Workplace Transformation
She leads the adoption of a modern workplace and has managed large-scale transformational change programmes at Centrica.
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Career

Work history

6-2017
Head of IT Customer Experience
Centrica
8-2012 - 6-2017
Executive Support - Service Manager
Centrica
5-2010 - 8-2012
Service Manager
Centrica
9-2008 - 3-2010
Project Lead - Contracts Migration
IBM
3-2002 - 3-2005
Key Account Support Manager
SAP
In the press

Media appearances

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Education

Michelle has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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