Michelle Jordan

Inspirer
DISC Type : id

Head of IT Customer Experience at Centrica

Windsor, England, United Kingdom

Overview

As Head of IT Customer Experience at Centrica, Michelle Jordan leverages over 20 years of experience to drive modern workplace adoption and transformational change. A certified Prosci Change Management Practitioner, colleagues describe her as passionate, dedicated, and customer-focused, with a talent for understanding user needs.

Michelle is passionate about creating a positive impact, extending from delivering excellent customer service to addressing broader social issues. She has publicly shared her interest in promoting gender diversity and equality in corporate leadership, advocating for meaningful change in the workplace.

Unique fact: She was a finalist for the "Transformation of the Year" award at the 2017 Women in IT Awards.

Personality Overview

Confident & Optimistic

Decisive

Fast Adopter

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

IT Customer Experience
Her entire role is focused on this, and she holds an XLA Champion certification, signaling deep expertise in Experience Level Agreements.
Workplace Transformation
She leads the adoption of a modern workplace and has managed large-scale transformational change programmes at Centrica.
Gender Diversity
She has publicly shared content highlighting the disparity of female CEOs in the FTSE 100, showing a passion for workplace equality.

Media Appearances

Michelle has no verified media appearances

Work History

6-2017
Head of IT Customer Experience at Centrica
8-2012 - 6-2017
Executive Support - Service Manager at Centrica
5-2010 - 8-2012
Service Manager at Centrica
9-2008 - 3-2010
Project Lead - Contracts Migration at IBM
3-2002 - 3-2005
Key Account Support Manager at SAP

Education

Michelle has no verified education history

More Information

Social Presence :

Prographics :

Exp : 22 Location : Windsor, England, United Kingdom Job Level : Mid-senior Designation : Head of IT Customer Experience at Centrica
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Look like someone who is on top of their game

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Michelle

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Michelle take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Michelle

Personality Compatibility


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