Michelle Karolik

Observer
DISC Type : ic

Head of Customer Engagement at Bupa Australia

Melbourne, Victoria, Australia

Overview

Michelle has no verified overview

Personality Overview

Example Seeker

Assertive

Curious

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Michelle has no verified topics they care about

Media Appearances

Michelle has no verified media appearances

Work History

7-2023
Head of Customer Engagement at Bupa Australia
9-2022 - 7-2023
Customer Engagement Chapter Lead at Bupa Australia
5-2021 - 9-2022
Senior Marketing Manager - Loyalty at ANZ
3-2021 - 5-2021
Health and well-being at Career Break
7-2015 - 3-2021
Memeber Engagement & Retention Marketing Lead at Medibank

Education

1997 - 1999
Bachelor of Business from Swinburne University of Technology
1990 - 1995
VCE from Caulfield Grammar School - Wheelers Hill

More Information

Social Presence :

Prographics :

Exp : 14 Location : Melbourne, Victoria, Australia Job Level : Mid-senior Designation : Head of Customer Engagement at Bupa Australia
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Help them understand the risk aspect fully while inspiring confidence
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Michelle

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Michelle take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Michelle

Personality Compatibility


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