Michelle Pope in

Michelle Pope

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Customer Contact Manager at South West Water
📍 Greater Exeter Area, United Kingdom

Michelle is a highly experienced manager with a 30-year career focused on people-centric leadership and customer service excellence. Specializing in developing high-performing teams, she has a strong track record at South West Water and Accenture. Colleagues describe her as an exceptional, positive, and engaging leader who brings out the best in people.

She is passionate about creating a positive, inclusive, and diverse culture where every individual feels a sense of belonging. Her personal philosophy centers on the belief that people are the most valuable asset in any business, emphasizing wellbeing, engagement, and open communication to foster strong relationships within her teams.

She organizes a proud and heartfelt annual bake sale at her company to celebrate World Down Syndrome Day.

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Experience
34 Years
Current Role
Customer Contact Manager
Job Level
Middle
Location
Greater Exeter Area, United Kingdom
Personality Overview

How Michelle shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michelle cares about

People Leadership
Believes people are the most valuable asset in any business and is recognized for her ability to nurture and develop teams through positive leadership.
Inclusive Culture
Actively promotes inclusion and diversity, believing it goes beyond representation to create a true sense of belonging. She frequently posts about the topic.
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Career

Work history

6-2014
Customer Contact Manager
South West Water
2-2012 - 5-2014
Recruitment Team Lead for Unilever
Accenture
7-2010 - 2-2012
Cycle of Excellence Lead
Accenture
5-2009 - 7-2010
Quality Performance Manager for South West Water
Accenture
7-2004 - 5-2009
Team Manager & People Advocate
South West Water
In the press

Media appearances

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Education

Michelle has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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