Michelle Pope

Inspirer
DISC Type : di

Customer Contact Manager at South West Water

Greater Exeter Area, United Kingdom

Overview

Michelle is a highly experienced manager with a 30-year career focused on people-centric leadership and customer service excellence. Specializing in developing high-performing teams, she has a strong track record at South West Water and Accenture. Colleagues describe her as an exceptional, positive, and engaging leader who brings out the best in people.

She is passionate about creating a positive, inclusive, and diverse culture where every individual feels a sense of belonging. Her personal philosophy centers on the belief that people are the most valuable asset in any business, emphasizing wellbeing, engagement, and open communication to foster strong relationships within her teams.

She organizes a proud and heartfelt annual bake sale at her company to celebrate World Down Syndrome Day.

Personality Overview

Charming & Persuasive

Confident & Optimistic

Fast Adopter

They don’t mind taking a stand if they believe in something.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

People Leadership
Believes people are the most valuable asset in any business and is recognized for her ability to nurture and develop teams through positive leadership.
Inclusive Culture
Actively promotes inclusion and diversity, believing it goes beyond representation to create a true sense of belonging. She frequently posts about the topic.
Customer Centricity
Her current role as Customer Contact Manager and extensive experience are centered on delivering high-quality customer care and service excellence.

Media Appearances

Michelle has no verified media appearances

Work History

6-2014
Customer Contact Manager at South West Water
2-2012 - 5-2014
Recruitment Team Lead for Unilever at Accenture
7-2010 - 2-2012
Cycle of Excellence Lead at Accenture
5-2009 - 7-2010
Quality Performance Manager for South West Water at Accenture
7-2004 - 5-2009
Team Manager & People Advocate at South West Water

Education

Michelle has no verified education history

More Information

Social Presence :

Prographics :

Exp : 34 Location : Greater Exeter Area, United Kingdom Job Level : Middle Designation : Customer Contact Manager at South West Water
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Look like someone who is on top of their game
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Michelle

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Michelle take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Michelle

Personality Compatibility


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