Mickey Luke Mitchell in

Mickey Luke Mitchell

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Head of Customer Service at Corona Energy
📍 Greater Coventry Area, United Kingdom

Mickey is the Head of Customer Service at Corona Energy, with over nine years of experience in customer operations and account management across regulated industries. He has a proven track record of driving operational excellence and developing high-performing teams. He earned an MA in Creative Writing from Teesside University.

Outside of his professional life, Mickey is a passionate creative, with interests in multi-media production and writing. He is a published author of a science fiction novel, which has also been produced as an audiobook, and has composed music. He also enjoys team activities like bowling and karaoke.

He is the author of the dystopian sci-fi novel, "THEREFORE I AM, " which explores the ethics of sentient androids in a post-war world.

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Experience
11 Years
Current Role
Head of Customer Service
Job Level
Mid-senior
Location
Greater Coventry Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mickey cares about

Customer Experience
With over nine years leading customer service teams, he is focused on transforming the customer journey through strategic execution and operational excellence.
People Leadership
Passionate about developing high-performing teams, he is described by colleagues as an impactful leader who coaches and supports his direct reports.
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Career

Work history

3-2026
Head of Customer Service
Corona Energy
6-2023 - 8-2025
Operations Manager
Foundever
5-2021 - 6-2023
Account Manager
Foundever
2-2021 - 5-2021
Operations Manager
Foundever
9-2020 - 2-2021
Operations Manager Apprentice
Foundever
In the press

Media appearances

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Education
2008 - 2011
Media Production BA Hons
University of Lincoln
2018 - 2020
Master of Arts - MA
Teesside University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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