Mickey Luke Mitchell

Commander
DISC Type : D

Head of Customer Service at Corona Energy

Greater Coventry Area, United Kingdom

Overview

Mickey is the Head of Customer Service at Corona Energy, with over nine years of experience in customer operations and account management across regulated industries. He has a proven track record of driving operational excellence and developing high-performing teams. He earned an MA in Creative Writing from Teesside University.

Outside of his professional life, Mickey is a passionate creative, with interests in multi-media production and writing. He is a published author of a science fiction novel, which has also been produced as an audiobook, and has composed music. He also enjoys team activities like bowling and karaoke.

He is the author of the dystopian sci-fi novel, "THEREFORE I AM, " which explores the ethics of sentient androids in a post-war world.

Personality Overview

Risk-Taker

Very Quick

Decisive

They take a lot of pride in personal achievements.  They are not always relationship oriented. They like to move fast and expect the same from others.

Topics They Care About

Customer Experience
With over nine years leading customer service teams, he is focused on transforming the customer journey through strategic execution and operational excellence.
People Leadership
Passionate about developing high-performing teams, he is described by colleagues as an impactful leader who coaches and supports his direct reports.
Creative Writing
He holds a Master of Arts in Creative Writing and is the published author of a science fiction novel, which is available in print, e-book, and audiobook formats.

Media Appearances

Mickey has no verified media appearances

Work History

3-2026
Head of Customer Service at Corona Energy
6-2023 - 8-2025
Operations Manager at Foundever
5-2021 - 6-2023
Account Manager at Foundever
2-2021 - 5-2021
Operations Manager at Foundever
9-2020 - 2-2021
Operations Manager Apprentice at Foundever

Education

2008 - 2011
Media Production BA Hons from University of Lincoln
2018 - 2020
Master of Arts - MA from Teesside University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Greater Coventry Area, United Kingdom Job Level : Mid-senior Designation : Head of Customer Service at Corona Energy
URL has been copied!

Insights For Selling To Mickey Luke

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mickey Luke is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mickey Luke

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Mickey Luke move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Mickey Luke take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Mickey Luke

Personality Compatibility


Other Corona Energy Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.