Miguel Rodrigues

Examiner
DISC Type : cs

Customer Experience Delivery Manager at Convatec

Evesham, England, United Kingdom

Overview

Miguel is the CX Delivery Manager at Convatec, where he leads the global user experience and design capability. His career demonstrates a consistent focus on digital content and customer experience, with previous roles at Dyson and Science in Sport Group. He earned a Bachelors degree in Digital Media from the University of Bath.

He is focused on elevating how Convatec connects with and serves its users worldwide, pushing the boundaries of innovation and impact.

Personality Overview

Tough To Convince

Process Oriented

Status Quo Seeker

They tend to be clear about their needs and limitations and are unlikely to promise too much.  Being observant comes to them naturally. They are always well-planned and adopt a systematic approach.

Topics They Care About

Global User Experience
He leads Convatec's global user experience and design, aiming to innovate how the company serves its users worldwide.
Digital Experience Management
His career progression through companies like Dyson and TGR Ventures shows a strong focus on managing digital content and experience.
Content Strategy
Previously held a role as Content Migration and Experience Manager, indicating expertise in managing large-scale digital content projects.

Media Appearances

Miguel has no verified media appearances

Work History

2-2025
Customer Experience Delivery Manager at Convatec
12-2021 - 2-2025
Content Migration and Experience Manager at Convatec
2-2021 - 12-2021
Digital Experience Manager at TGR Ventures LTD
1-2021 - 2-2021
Digital Content Executive at Science in Sport Group
10-2019 - 12-2020
Senior Digital Content Specialist at Dyson

Education

2006 - 2010
Bachelor's degree in Digital Media from University of Bath
2000 - 2002
Education details unavailable from Malmesbury School

More Information

Social Presence :

Prographics :

Exp : 13 Location : Evesham, England, United Kingdom Job Level : Middle Designation : Customer Experience Delivery Manager at Convatec
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Insights For Selling To Miguel

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Miguel is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Miguel

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Miguel move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Miguel take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Miguel

Personality Compatibility


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