Mujde Wilson

Energizer
DISC Type : I

Customer Experience & Transformation Manager Australia & New Zealand at ConvaTec

Greater Sydney Area, Australia

Overview

Mujde Wilson is a customer experience leader focused on driving satisfaction and operational excellence within the medical and pharmaceutical sectors. Her career includes management roles at ConvaTec, Stryker, and Alphapharm, and she holds a Post Graduate Certificate in Management.

Her expertise spans from being a subject matter expert in SAPs "Sales & Distribution" stream to leading broad customer experience and transformation initiatives across Australia and New Zealand.

Personality Overview

Big Picture Person

Informal

Relationship Oriented

They are always positive and upbeat, so take their promises with a pinch of salt.  They are friendly, approachable and love to make new connections. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Customer Satisfaction
Her entire career is dedicated to leadership roles focusing on improving customer experience and satisfaction within the healthcare industry.
Business Transformation
Her role as Customer Experience & Transformation Manager at ConvaTec underscores her focus on driving strategic operational changes.
Operational Excellence
A core theme from her professional headline, showing a focus on efficiency and process improvement in customer-facing departments.

Media Appearances

Mujde W and Convatec - Bowel Cancer Australia. Featured in Bowel Cancer Australia

See Now

Work History

3-2022
Customer Experience & Transformation Manager Australia & New Zealand at ConvaTec
3-2014 - 1-2021
Senior Manager Customer Care Australia & New Zealand at Stryker
7-2011 - 10-2012
SAP Subject Matter Expert "Sales & Distribution" stream at Alphapharm
8-2006 - 3-2014
Customer Representative Manager at Alphapharm
10-2003 - 8-2006
Dispensary Business Advisor at Alphapharm

Education

2010 - 2012
Post Graduate Certificate in Management from Macquarie Graduate School of Management

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Sydney Area, Australia Job Level : Middle Designation : Customer Experience & Transformation Manager Australia & New Zealand at ConvaTec
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Insights For Selling To Mujde

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mujde is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Mujde

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Mujde move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Mujde take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Mujde

Personality Compatibility


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