Mike Burns in

Mike Burns

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Head of Service and Operations - Technology (Interim) at Victoria and Albert Museum
📍 Manchester, England, United Kingdom

Mike is a senior IT and digital leader specializing in service delivery and operations, primarily within the higher education and research sectors. An ITIL 4 Master, he has extensive experience in strategy, service design, and high-value procurement for complex institutions like the University of Warwick and the V&A Museum.

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Experience
23 Years
Current Role
Head of Service and Operations - Technology (Interim)
Job Level
Mid-senior
Location
Manchester, England, United Kingdom
Personality Overview

How Mike shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mike cares about

IT Service Management
He recently achieved the ITIL 4 Master certification, the highest level in the framework, demonstrating deep expertise in service delivery and operations.
HE Sector Collaboration
He has expressed surprise at the lack of service solution collaboration between institutions in the English Higher Education sector, viewing it as key for financial sustainability.
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Career

Work history

2-2025
Head of Service and Operations - Technology (Interim)
Victoria and Albert Museum
3-2024 - 2-2025
Gap year
Career Break
11-2021 - 2-2024
Head of Service Delivery- Information and Digital Group
University of Warwick
10-2012 - 10-2021
Learning and Information Services Customer Service Manager
University of the Highlands and Islands
4-2010 - 9-2012
Technology Support Engineer
Atos
In the press

Media appearances

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Education
1998 - 2001
Bachelor of Science (BSc)
UHI
1992 - 1998
-
Millburn Academy, Inverness
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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