Mike Cairns in

Mike Cairns

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AWS Sr Partner Solution Architect at Amazon Web Services (AWS)
📍 San Antonio, Texas, United States

Mike Cairns is a Senior Partner Solution Architect at AWS, specializing in customer experience and contact center solutions. With over 20 years in technology, he is an award-winning innovator who helps organizations modernize their infrastructure and improve operational efficiency. Colleagues have called him a "technical marvel" with an "insatiable curiosity. "

Mike is passionate about solving complex business problems through technology. He thrives on technical challenges and is driven to invent new ways to streamline processes, automate tasks, and create new products. He has a keen interest in exploring AI, IoT, and serverless architecture.

He is an inventor with multiple patents granted by the USPTO in diverse fields, including blockchain, call center technology, and network systems.

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Experience
19 Years
Current Role
AWS Sr Partner Solution Architect
Job Level
Mid-senior
Location
San Antonio, Texas, United States
Personality Overview

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Priorities

Topics Mike cares about

Amazon Connect
He is a subject matter expert, holding multiple certifications and authoring several recent AWS blogs on generative AI and sustainability within Amazon Connect.
Generative AI
Co-authored a recent AWS blog on using Generative AI to enhance contact center operations, enabling capabilities like 'Super Agents' and improving customer self-service.
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Career

Work history

5-2022
AWS Sr Partner Solution Architect
Amazon Web Services (AWS)
2-2020 - 5-2022
Lead Cloud Architect
AT&T CONSULTING SOLUTIONS, INC.
6-2016 - 5-2022
AT&T Consulting
AT&T
10-2014 - 6-2016
Lead Research Engineer
USAA
10-2007 - 10-2014
Lead Network Engineer - Voice and Video Operations
USAA
In the press

Media appearances

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Education
2002 - 2004
AS
Cloud County Community College
1999 - 2001
Associates of Science
Kansas State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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