Mike Cairns

Go-getter
DISC Type : d

AWS Sr Partner Solution Architect at Amazon Web Services (AWS)

San Antonio, Texas, United States

Overview

Mike Cairns is a Senior Partner Solution Architect at AWS, specializing in customer experience and contact center solutions. With over 20 years in technology, he is an award-winning innovator who helps organizations modernize their infrastructure and improve operational efficiency. Colleagues have called him a "technical marvel" with an "insatiable curiosity. "

Mike is passionate about solving complex business problems through technology. He thrives on technical challenges and is driven to invent new ways to streamline processes, automate tasks, and create new products. He has a keen interest in exploring AI, IoT, and serverless architecture.

He is an inventor with multiple patents granted by the USPTO in diverse fields, including blockchain, call center technology, and network systems.

Personality Overview

Self-Confident

Decisive

Direct & Candid

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Amazon Connect
He is a subject matter expert, holding multiple certifications and authoring several recent AWS blogs on generative AI and sustainability within Amazon Connect.
Generative AI
Co-authored a recent AWS blog on using Generative AI to enhance contact center operations, enabling capabilities like 'Super Agents' and improving customer self-service.
Technology Innovation
Described as an "innovative technologist, " he has won multiple innovation awards and holds patents in blockchain, authentication, and network systems.

Media Appearances

Mike has no verified media appearances

Work History

5-2022
AWS Sr Partner Solution Architect at Amazon Web Services (AWS)
2-2020 - 5-2022
Lead Cloud Architect at AT&T CONSULTING SOLUTIONS, INC.
6-2016 - 5-2022
AT&T Consulting at AT&T
10-2014 - 6-2016
Lead Research Engineer at USAA
10-2007 - 10-2014
Lead Network Engineer - Voice and Video Operations at USAA

Education

2002 - 2004
AS from Cloud County Community College
1999 - 2001
Associates of Science from Kansas State University

More Information

Social Presence :

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Exp : 19 Location : San Antonio, Texas, United States Job Level : Mid-senior Designation : AWS Sr Partner Solution Architect at Amazon Web Services (AWS)
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that you you respond to any queries from them quickly
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Mike

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Mike take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Mike

Personality Compatibility


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