Mike Mullins

Energizer
DISC Type : I

Director Customer Fulfilment Region B at British Gas

Greater Cardiff Area, United Kingdom

Overview

Mike Mullins is a seasoned customer service executive at British Gas, where he has held senior roles including Head of Customer Services and Director of Customer Fulfilment. Educated at the University of Wales with a background in Business Studies and Human Resource Management, he is an expert in leading large-scale service operations and enhancing customer retention.

Based in the Cardiff area, Mikes professional focus is complemented by his passion for people development and colleague engagement. While his specific personal hobbies are not publicly detailed, his Welsh roots and location suggest a potential connection to the vibrant local culture and community.

Personality Overview

Imaginative

Full Of Energy

Believer

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Customer Experience
His entire career progression at British Gas, from retention to fulfilment and overall customer service, points to a deep focus on the end-to-end customer journey.
Service Operations
Manages large-scale customer fulfilment and service departments, indicating a strong interest in operational efficiency and excellence in service delivery.
Team Leadership
With a background in Human Resource Management, he emphasizes developing people and fostering colleague engagement within his large teams.

Media Appearances

Mike has no verified media appearances

Work History

Director Customer Fulfilment Region B at British Gas
11-2015 - 5-2016
Head of Customer Service and Retention at British Gas
6-2015 - 11-2015
Customer Service Director (Interim) at British Gas

Education

1983 - 1987
BA Business Studies/ Grad Dip in Human Resource Management from Polytechnic of Wales/ University of Wales

More Information

Social Presence :

Prographics :

Exp : 1 Location : Greater Cardiff Area, United Kingdom Job Level : Mid-senior Designation : Director Customer Fulfilment Region B at British Gas
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Mike

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Mike take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Mike

Personality Compatibility


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