Mike Mullins in

Mike Mullins

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Director Customer Fulfilment Region B at British Gas
📍 Greater Cardiff Area, United Kingdom

Mike Mullins is a seasoned customer service executive at British Gas, where he has held senior roles including Head of Customer Services and Director of Customer Fulfilment. Educated at the University of Wales with a background in Business Studies and Human Resource Management, he is an expert in leading large-scale service operations and enhancing customer retention.

Based in the Cardiff area, Mikes professional focus is complemented by his passion for people development and colleague engagement. While his specific personal hobbies are not publicly detailed, his Welsh roots and location suggest a potential connection to the vibrant local culture and community.

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Experience
1 Years
Current Role
Director Customer Fulfilment Region B
Job Level
Mid-senior
Location
Greater Cardiff Area, United Kingdom
Personality Overview

How Mike shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mike cares about

Customer Experience
His entire career progression at British Gas, from retention to fulfilment and overall customer service, points to a deep focus on the end-to-end customer journey.
Service Operations
Manages large-scale customer fulfilment and service departments, indicating a strong interest in operational efficiency and excellence in service delivery.
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Career

Work history

Director Customer Fulfilment Region B
British Gas
11-2015 - 5-2016
Head of Customer Service and Retention
British Gas
6-2015 - 11-2015
Customer Service Director (Interim)
British Gas
In the press

Media appearances

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Education
1983 - 1987
BA Business Studies/ Grad Dip in Human Resource Management
Polytechnic of Wales/ University of Wales
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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