Mike Wilson, CSL, CXAD (Dip)

Evaluator
DISC Type : csd

Vice President Operations at East Penn Canada

Ontario, Canada

Overview

Mike is the Vice President of Operations at East Penn Canada, bringing a wealth of experience in the building materials industry. With a Masters Certificate in Supply Chain from Schulich School of Business and a Diploma in Customer Experience, he excels in sales and operational excellence. Colleagues describe him as approachable, positive, and a great communicator.

He is passionate about continuous learning, recently earning a Diploma in Customer Experience with Distinction and a certification in Building Financial Acumen. He enjoys applying new knowledge to solve complex business challenges.

He received an award for exemplary work in evaluating investment projects, which involved complex variance analysis and the precise evaluation of project cash flows.

Personality Overview

Hard To Convince

Fast But Analytical

Quality Focused

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Experience (CX)
Earned a professional Diploma in Customer Experience with Distinction and consistently emphasizes building long-lasting customer relationships in his professional summary.
Supply Chain Efficiency
Holds a Masters Certificate in Supply Chain and has extensive experience managing distribution operations, focusing on cost control and supply chain efficiencies.
Team Development
His career is defined by supporting and developing successful, performance-oriented teams, a fact consistently highlighted in his recommendations and personal statements.

Media Appearances

Mike has no verified media appearances

Work History

7-2025
Vice President Operations at East Penn Canada
5-2025 - 7-2025
Senior Manager - Special Projects at Convoy Supply
1-2024 - 9-2024
Director Distribution Operations at Kaycan
3-2020 - 12-2023
National Branch Operations Manager at Kaycan
2017 - 2019
Director of Supply Chain at National Concrete Accessories

Education

11-2024 - 5-2025
Diploma in Customer Experience with Distinction from The CX Academy
2018 - 2019
Masters Certificate in Supply Chain from Schulich School of Business - York University

More Information

Social Presence :

Prographics :

Exp : 32 Location : Ontario, Canada Job Level : Senior Designation : Vice President Operations at East Penn Canada
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Mike

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Mike take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Mike

Personality Compatibility


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