Mindy Eddy is the Vice President of Professional Services at Pindrop, with extensive global experience in the CCaaS industry. She specializes in go-to-market delivery and operational excellence, holding a Lean Six Sigma Black Belt. Colleagues describe her as a compassionate, collaborative, and action-oriented leader.
Her professional services teams have consistently broken industry records for hyper-fast deployments and high customer satisfaction.
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Current Role
Vice President, Professional Services
Location
Salt Lake City Metropolitan Area, United States
Personality Overview
How Mindy shows up
Achievement-Oriented
Friendly But Fast
Persuasive
They like to keep things under control. If they come to believe in your value proposition, they will be your champion. They respond better to a combination of speed and relationship.
Priorities
Topics Mindy cares about
Professional Services
Leads global professional services, focusing on go-to-market delivery offerings, implementation, and support for Pindrop.
Customer Experience
Described as "customer obsessed, " her teams consistently achieve enviable customer satisfaction scores through high-quality service.
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Career
Work history
9-2023
Vice President, Professional Services
Pindrop
8-2020 - 9-2023
Vice President, Global Professional Services
Talkdesk
5-2019 - 8-2020
Senior Director, Professional Services
Talkdesk
5-2018 - 5-2019
Director, Fulfillment Operations
Rocket Lawyer
7-2016 - 5-2018
Director, Services Operations
inContact
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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