Mindy Eddy

Trailblazer
DISC Type : DI

Vice President, Professional Services at Pindrop

Salt Lake City Metropolitan Area, United States

Overview

Mindy Eddy is the Vice President of Professional Services at Pindrop, with extensive global experience in the CCaaS industry. She specializes in go-to-market delivery and operational excellence, holding a Lean Six Sigma Black Belt. Colleagues describe her as a compassionate, collaborative, and action-oriented leader.

Her professional services teams have consistently broken industry records for hyper-fast deployments and high customer satisfaction.

Personality Overview

Achievement-Oriented

Friendly But Fast

Persuasive

They like to keep things under control.  If they come to believe in your value proposition, they will be your champion. They respond better to a combination of speed and relationship.

Topics They Care About

Professional Services
Leads global professional services, focusing on go-to-market delivery offerings, implementation, and support for Pindrop.
Customer Experience
Described as "customer obsessed, " her teams consistently achieve enviable customer satisfaction scores through high-quality service.
Operational Excellence
As a certified Lean Six Sigma Black Belt, she focuses on metrics and continuous improvement to enhance profitability and the customer journey.

Media Appearances

Mindy has no verified media appearances

Work History

9-2023
Vice President, Professional Services at Pindrop
8-2020 - 9-2023
Vice President, Global Professional Services at Talkdesk
5-2019 - 8-2020
Senior Director, Professional Services at Talkdesk
5-2018 - 5-2019
Director, Fulfillment Operations at Rocket Lawyer
7-2016 - 5-2018
Director, Services Operations at inContact

Education

2005 - 2010
Bachelor of Business Administration (BBA) from Weber State University
2015 - 2015
Lean Six Sigma Black Belt from Villanova University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Salt Lake City Metropolitan Area, United States Job Level : N/A Designation : Vice President, Professional Services at Pindrop
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Insights For Selling To Mindy

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Help them visualize the impact of their decision
  • Give them control of the sales process

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mindy is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Mindy

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Mindy move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Mindy take some risk or not?

  • They can take risks if necessary.

You And Mindy

Personality Compatibility


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