Mohan Kumar

Enthusiast
DISC Type : i

Senior Technical Project Manager at Patterson Companies, Inc.

San Jose, California, United States

Overview

Mohan is a Senior Technical Project Manager with over 10 years of experience leading complex IT and contact center transformations at companies like eBay, Salesforce, and Patterson Companies. He specializes in UCaaS/CCaaS transitions and holds a Masters degree from the National Institute of Information Technology.

Based on his interests, Mohan appears to follow advancements in the technology and gaming sectors, showing an affinity for major brands like PlayStation. His work improving user and customer experiences suggests a passion for how people interact with technology.

Colleagues describe him as a resourceful, helpful, and fantastic technologist, with a strong ability to test and automate complex ideas.

Personality Overview

Non-Confrontational

Story Driven

Consensus Focused

They are more about building relationships than just cutting deals.  They agree with others often, so exercise caution when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Contact Center Modernization
His career is centered on leading UCaaS and CCaaS transitions, modernizing IVR systems, and improving customer experience for large enterprises.
Agile Project Management
As a certified Scrum Master, he has a proven history of leading Scrum-based initiatives to improve data quality and reporting efficiency.
CRM Platform Integration
He has direct experience as a Project Manager at Salesforce, where he managed the integration of on-demand call center platforms and enhanced CTI solutions.

Media Appearances

Mohan has no verified media appearances

Work History

10-2023
Senior Technical Project Manager at Patterson Companies, Inc.
1-2010 - 6-2023
Senior Technical Project Manager at eBay
1-2008 - 12-2009
Project Manager at Salesforce
9-2006 - 12-2007
Senior Quality Assurance Lead at Starcite Inc
3-2005 - 9-2006
Senior Quality Assurance Lead at Patni Computer Systems Ltd

Education

Master's degree from National Institute of Information Technology
Bachelor of Engineering - BE from Dayananda Sagar College of Engineering, BANGALORE

More Information

Social Presence :

Prographics :

Exp : 25 Location : San Jose, California, United States Job Level : Middle Designation : Senior Technical Project Manager at Patterson Companies, Inc.
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Insights For Selling To Mohan

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mohan is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Mohan

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Mohan move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Mohan take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Mohan

Personality Compatibility


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