Molly Hicks in

Molly Hicks

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Operations Manager at Teleperformance
📍 Bluefield, Virginia, United States

Molly is a dedicated Operations Manager at Teleperformance with over a decade of experience leading 600+ customer experience specialists. She focuses on employee coaching, leadership communications, and holds certifications in Project Management and Customer Experience Operations.

Passionate about professional growth, Molly is a continuous learner who frequently completes development courses on topics like storytelling, communication, and coaching. She aims to foster a culture of development that empowers her team to reach their highest potential.

She was featured in the TP News article "Women Leading Change, " which recognized her as an inspiring female leader representing strength and success.

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Experience
9 Years
Current Role
Operations Manager
Job Level
Middle
Location
Bluefield, Virginia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Molly cares about

Leadership Development
Her professional goal is to cultivate future leaders through continuous learning, a theme reflected in her frequent posts about coaching and mentorship.
Customer Experience
Holds a COPC certification as a Customer Experience Performance Leader and manages a large team focused on providing exceptional customer service.
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Career

Work history

4-2021
Operations Manager
Teleperformance
7-2018 - 3-2021
Assistant Contact Center Manager
Teleperformance
7-2016 - 6-2018
Customer Experience Team Leader
Teleperformance
In the press

Media appearances

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Education

Molly has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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