Molly Hicks in

Molly Hicks

Wildcard · DISC type cis
Operations Manager at Teleperformance
📍 Bluefield, Virginia, United States

Molly is a dedicated Operations Manager at Teleperformance with over a decade of experience leading 600+ customer experience specialists. She focuses on employee coaching, leadership communications, and holds certifications in Project Management and Customer Experience Operations.

Passionate about professional growth, Molly is a continuous learner who frequently completes development courses on topics like storytelling, communication, and coaching. She aims to foster a culture of development that empowers her team to reach their highest potential.

She was featured in the TP News article "Women Leading Change, " which recognized her as an inspiring female leader representing strength and success.

Read the full overview →
Experience
9 Years
Current Role
Operations Manager
Job Level
Middle
Location
Bluefield, Virginia, United States
Personality Overview

How Molly shows up

Requires Proof
ROI Driven
Curious But Skeptical

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Priorities

Topics Molly cares about

Leadership Development
Her professional goal is to cultivate future leaders through continuous learning, a theme reflected in her frequent posts about coaching and mentorship.
Customer Experience
Holds a COPC certification as a Customer Experience Performance Leader and manages a large team focused on providing exceptional customer service.
+4 more topics Login to view topics
Career

Work history

4-2021
Operations Manager
Teleperformance
7-2018 - 3-2021
Assistant Contact Center Manager
Teleperformance
7-2016 - 6-2018
Customer Experience Team Leader
Teleperformance
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Molly has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other Teleperformance Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Molly. Free, 10 seconds.