Molly Hicks

Wildcard
DISC Type : cis

Operations Manager at Teleperformance

Bluefield, Virginia, United States

Overview

Molly is a dedicated Operations Manager at Teleperformance with over a decade of experience leading 600+ customer experience specialists. She focuses on employee coaching, leadership communications, and holds certifications in Project Management and Customer Experience Operations.

Passionate about professional growth, Molly is a continuous learner who frequently completes development courses on topics like storytelling, communication, and coaching. She aims to foster a culture of development that empowers her team to reach their highest potential.

She was featured in the TP News article "Women Leading Change, " which recognized her as an inspiring female leader representing strength and success.

Personality Overview

Requires Proof

ROI Driven

Curious But Skeptical

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Leadership Development
Her professional goal is to cultivate future leaders through continuous learning, a theme reflected in her frequent posts about coaching and mentorship.
Customer Experience
Holds a COPC certification as a Customer Experience Performance Leader and manages a large team focused on providing exceptional customer service.
Continuous Learning
Actively shares her progress in completing numerous online courses on topics ranging from project management to storytelling and communication.

Media Appearances

Molly has no verified media appearances

Work History

4-2021
Operations Manager at Teleperformance
7-2018 - 3-2021
Assistant Contact Center Manager at Teleperformance
7-2016 - 6-2018
Customer Experience Team Leader at Teleperformance

Education

Molly has no verified education history

More Information

Social Presence :

Prographics :

Exp : 9 Location : Bluefield, Virginia, United States Job Level : Middle Designation : Operations Manager at Teleperformance
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Insights For Selling To Molly

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Molly is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Molly

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Molly move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Molly take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Molly

Personality Compatibility


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