Molly Ruff in

Molly Ruff

Observer · DISC type ic
AI, Customer Success Manager at Expedient
📍 Cleveland, Ohio, United States

Molly is a growth-focused client partner with over 19 years of experience managing multi-million-dollar accounts in healthcare, marketing, and technology. As an AI Customer Success Manager at Expedien, she leverages her expertise in relationship management and budget stewardship. She studied Communications and Public Relations at Baldwin Wallace University.

At a previous agency, she managed a $2. 5M+ portfolio and achieved over 150% of her annual upsell goal for seven consecutive years.

Read the full overview →
Experience
15 Years
Current Role
AI, Customer Success Manager
Job Level
Middle
Location
Cleveland, Ohio, United States
Personality Overview

How Molly shows up

Assertive
Value Driven
Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince. They often ask many questions and rely heavily on information and documentation.

Priorities

Topics Molly cares about

Client Success
Her entire career, including her current role at Expedien, is focused on client relationship management, partnership, and ensuring flawless project execution for major accounts.
Healthcare Marketing
She has deep experience managing accounts for global leaders in specialized fields like molecular diagnostics and precision oncology, overseeing complex marketing and sales enablement strategies.
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Career

Work history

1-2026
AI, Customer Success Manager
Expedient
12-2024 - 1-2026
Director, Client Partnership
Code3
9-2023 - 12-2024
Sr. Account Director
VIVO Agency
1-2021 - 10-2021
Account Director
Fathom
10-2016 - 9-2023
Account Director
Fathom
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2001 - 2005
Communications and Public Relations
Baldwin Wallace University
Education details unavailable
Padua High School
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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