Mousumi Banerjee in

Mousumi Banerjee

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Oracle Consultant at ORACLE FINANCIAL SERVICES SOFTWARE LIMITED
📍 Kolkata, West Bengal, India

Mousumi Banerjee is an Oracle Consultant and Certification Programme Specialist, adept at managing end-to-end certification processes for candidates. She is skilled in customer support and enhancing the customer experience through efficient issue resolution. She holds an Oracle Cloud Infrastructure 2025 Certified Foundations Associate certification.

Her experience includes handling over 100 customer queries daily while maintaining strict SLA adherence and accuracy in verifying credentials and maintaining records.

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Experience
20 Years
Current Role
Oracle Consultant
Location
Kolkata, West Bengal, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mousumi cares about

Certification Management
Focuses on the entire certification lifecycle, from handling inquiries and verifying credentials to maintaining a large volume of candidate records with high accuracy.
Customer Experience
Emphasizes enhancing customer satisfaction through efficient issue resolution and proactive feedback, drawing from experience handling high volumes of daily queries.
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Career

Work history

11-2007
Oracle Consultant
ORACLE FINANCIAL SERVICES SOFTWARE LIMITED
11-2007 - 3-2026
Senior Associate, Level 2 (Certification Program Specialist)
Oracle (OFSS) BPO Services Limited
7-2005 - 4-2007
Customer Service Representative
iEnergizer
7-2005 - 4-2007
Customer Support Executive
I Energizer (Granada Services Ltd.)
In the press

Media appearances

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Education
B.A.
Bidya Bharati Girl's High School
Education details unavailable
Bidya Bharati Girl's High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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