Mousumi Banerjee

Observer
DISC Type : ic

Oracle Consultant at ORACLE FINANCIAL SERVICES SOFTWARE LIMITED

Kolkata, West Bengal, India

Overview

Mousumi Banerjee is an Oracle Consultant and Certification Programme Specialist, adept at managing end-to-end certification processes for candidates. She is skilled in customer support and enhancing the customer experience through efficient issue resolution. She holds an Oracle Cloud Infrastructure 2025 Certified Foundations Associate certification.

Her experience includes handling over 100 customer queries daily while maintaining strict SLA adherence and accuracy in verifying credentials and maintaining records.

Personality Overview

Example Seeker

Value Driven

Assertive

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Certification Management
Focuses on the entire certification lifecycle, from handling inquiries and verifying credentials to maintaining a large volume of candidate records with high accuracy.
Customer Experience
Emphasizes enhancing customer satisfaction through efficient issue resolution and proactive feedback, drawing from experience handling high volumes of daily queries.
Oracle Cloud
Holds a 2025 certification in Oracle Cloud Infrastructure, indicating a professional interest and foundational knowledge of Oracle's cloud ecosystem.

Media Appearances

Mousumi has no verified media appearances

Work History

11-2007
Oracle Consultant at ORACLE FINANCIAL SERVICES SOFTWARE LIMITED
11-2007 - 3-2026
Senior Associate, Level 2 (Certification Program Specialist) at Oracle (OFSS) BPO Services Limited
7-2005 - 4-2007
Customer Service Representative at iEnergizer
7-2005 - 4-2007
Customer Support Executive at I Energizer (Granada Services Ltd.)

Education

B.A. from Bidya Bharati Girl's High School
Education details unavailable from Bidya Bharati Girl's High School

More Information

Social Presence :

Prographics :

Exp : 20 Location : Kolkata, West Bengal, India Job Level : N/A Designation : Oracle Consultant at ORACLE FINANCIAL SERVICES SOFTWARE LIMITED
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Insights For Selling To Mousumi

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Persuade objectively how your product will help them achieve their goals
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mousumi is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Mousumi

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Mousumi move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Mousumi take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Mousumi

Personality Compatibility


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