Mukul Vaid in

Mukul Vaid

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Key Customer Operations Manager at Business Stream
📍 Edinburgh, Scotland, United Kingdom

Mukul Vaid is a customer operations and transformation leader with over 14 years of experience, specializing in scaling operations and driving revenue growth within the utilities and retail sectors. A graduate of the University of Aberdeens MBA program, he is focused on embedding high-performance leadership cultures and delivering service excellence.

He values his cultural heritage, celebrating events like Diwali and Indian Independence Day. A recent participant in the Edinburgh Marathon Festival, he is exploring a newfound interest in running. Mukul is deeply appreciative of his colleagues, crediting their teamwork and support for his professional achievements.

Despite never considering himself a runner, he recently completed a 5K race which ignited a new passion for the sport.

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Experience
16 Years
Current Role
Key Customer Operations Manager
Job Level
Middle
Location
Edinburgh, Scotland, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mukul cares about

Service Excellence
His professional focus is on delivering service excellence at scale and improving customer retention in his leadership roles.
Revenue Growth
He specializes in leading transformation initiatives that have delivered multi-million pound revenue growth for businesses.
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Career

Work history

11-2024
Key Customer Operations Manager
Business Stream
7-2022 - 10-2024
Operations Manager - Customer Engagement Centre
Tesco Business Solutions
7-2017 - 7-2022
Assistant Store Manager
Aldi UK
2-2016 - 2-2017
Store Manager
GUESS?, Inc.
11-2014 - 1-2016
Operations Manager
Victoria's Secret
In the press

Media appearances

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Education
2011 - 2012
Master of Business Administration (MBA)
University of Aberdeen
2006 - 2010
Bachelor's degree
Uttarakhand Technical University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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