Mukul Vaid

Questioner
DISC Type : c

Key Customer Operations Manager at Business Stream

Edinburgh, Scotland, United Kingdom

Overview

Mukul Vaid is a customer operations and transformation leader with over 14 years of experience, specializing in scaling operations and driving revenue growth within the utilities and retail sectors. A graduate of the University of Aberdeens MBA program, he is focused on embedding high-performance leadership cultures and delivering service excellence.

He values his cultural heritage, celebrating events like Diwali and Indian Independence Day. A recent participant in the Edinburgh Marathon Festival, he is exploring a newfound interest in running. Mukul is deeply appreciative of his colleagues, crediting their teamwork and support for his professional achievements.

Despite never considering himself a runner, he recently completed a 5K race which ignited a new passion for the sport.

Personality Overview

Systematic

Not Easily Convinced

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to do thorough analysis of any situation.

Topics They Care About

Service Excellence
His professional focus is on delivering service excellence at scale and improving customer retention in his leadership roles.
Revenue Growth
He specializes in leading transformation initiatives that have delivered multi-million pound revenue growth for businesses.
Team Leadership
Passionate about building strong teams, he is actively hiring and publicly credits his colleagues' support for his success.

Media Appearances

Mukul has no verified media appearances

Work History

11-2024
Key Customer Operations Manager at Business Stream
7-2022 - 10-2024
Operations Manager - Customer Engagement Centre at Tesco Business Solutions
7-2017 - 7-2022
Assistant Store Manager at Aldi UK
2-2016 - 2-2017
Store Manager at GUESS?, Inc.
11-2014 - 1-2016
Operations Manager at Victoria's Secret

Education

2011 - 2012
Master of Business Administration (MBA) from University of Aberdeen
2006 - 2010
Bachelor's degree from Uttarakhand Technical University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Edinburgh, Scotland, United Kingdom Job Level : Middle Designation : Key Customer Operations Manager at Business Stream
URL has been copied!

Insights For Selling To Mukul

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mukul is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Mukul

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mukul move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Mukul take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Mukul

Personality Compatibility


Other Business Stream Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.