Namratha Dharshan

Sharpshooter
DISC Type : DC

Chief Business Leader - India Research | CX, BPO, GCC and AI & Analytics Industry Thought Leader at ISG (Information Services Group)

Bengaluru, Karnataka, India

Overview

Namratha is the Chief Business Leader for India Research at ISG, where she manages a team of over 125 researchers. With two decades in market research, she is a thought leader in Customer Experience, BPO, AI, and Analytics. She holds a certificate in Strategic Leadership from IIM Bangalore.

She brings a strong sense of curiosity and an entrepreneurial mindset to her professional challenges. Colleagues describe her as diligent, hardworking, and reliable, noting her keen interest in projects and her commitment to going the extra mile to ensure client satisfaction.

Unique fact: She is a recipient of the ISG Chairmans Club Award, the companys premier recognition program for employees who have made major contributions.

Personality Overview

Thorough Evaluator

ROI Driven

Precise But Practical

They respond better to strong and respectful interactions.  They like to stay in control of the negotiation or defining of the terms. They are less concerned about the product and more about its potential impact.

Topics They Care About

AI Transformation
She closely follows how enterprises are driving AI transformation, noting that Global Capability Centers (GCCs) are being leveraged to spearhead this innovation.
Customer Experience (CX)
A core area of passion and expertise. As a Principal Analyst in CX, she researches evolving market dynamics and has published on omni-channel strategies for contact centers.
Deep Tech Innovation
Attends events focused on deep tech and is interested in how GenAI solutions can be practically applied to impact day-to-day business efficiencies.

Media Appearances

Namratha has no verified media appearances

Work History

2-2023
Chief Business Leader - India Research | CX, BPO, GCC and AI & Analytics Industry Thought Leader at ISG (Information Services Group)
4-2020
Director of Research at ISG (Information Services Group)
4-2019 - 4-2020
Assistant Director Of Research at ISG (Information Services Group)
4-2018 - 4-2019
Senior Research Manager at ISG (Information Services Group)
5-2016 - 4-2018
Manager - Research, ISG at ISG (Information Services Group)

Education

10-2024 - 10-2024
Strategic leadership from Indian Institute of Management Bangalore
2009 - 2012
Master of Business Administration (MBA) from ICFAI University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Chief Business Leader - India Research | CX, BPO, GCC and AI & Analytics Industry Thought Leader at ISG (Information Services Group)
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Insights For Selling To Namratha

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Be respectful but crisp

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Namratha is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Namratha

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Namratha move?

  • If convinced, they can reach decisions quite fast.
  • Can Namratha take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Namratha

Personality Compatibility


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