Namratha Dharshan in

Namratha Dharshan

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Chief Business Leader - India Research | CX, BPO, GCC and AI & Analytics Industry Thought Leader at ISG (Information Services Group)
📍 Bengaluru, Karnataka, India

Namratha is the Chief Business Leader for India Research at ISG, where she manages a team of over 125 researchers. With two decades in market research, she is a thought leader in Customer Experience, BPO, AI, and Analytics. She holds a certificate in Strategic Leadership from IIM Bangalore.

She brings a strong sense of curiosity and an entrepreneurial mindset to her professional challenges. Colleagues describe her as diligent, hardworking, and reliable, noting her keen interest in projects and her commitment to going the extra mile to ensure client satisfaction.

Unique fact: She is a recipient of the ISG Chairmans Club Award, the companys premier recognition program for employees who have made major contributions.

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Experience
20 Years
Current Role
Chief Business Leader - India Research | CX, BPO, GCC and AI & Analytics Industry Thought Leader
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Priorities

Topics Namratha cares about

AI Transformation
She closely follows how enterprises are driving AI transformation, noting that Global Capability Centers (GCCs) are being leveraged to spearhead this innovation.
Customer Experience (CX)
A core area of passion and expertise. As a Principal Analyst in CX, she researches evolving market dynamics and has published on omni-channel strategies for contact centers.
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Career

Work history

2-2023
Chief Business Leader - India Research | CX, BPO, GCC and AI & Analytics Industry Thought Leader
ISG (Information Services Group)
4-2020
Director of Research
ISG (Information Services Group)
4-2019 - 4-2020
Assistant Director Of Research
ISG (Information Services Group)
4-2018 - 4-2019
Senior Research Manager
ISG (Information Services Group)
5-2016 - 4-2018
Manager - Research, ISG
ISG (Information Services Group)
In the press

Media appearances

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Education
10-2024 - 10-2024
Strategic leadership
Indian Institute of Management Bangalore
2009 - 2012
Master of Business Administration (MBA)
ICFAI University
Social presence
in
Behavioral profile

DISC profile (public)

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