Nancy Pratt

Inspirer
DISC Type : id

Manager, IT Service Desk, Desktop Services and IT Security at Genesis Healthcare System

Nashport, Ohio, United States

Overview

As IT Service Manager at Genesis Healthcare System, Nancy Pratt leads the service desk, desktop support, and security teams. With a Masters from Ohio University and over 10 years of experience in systems analysis, she is skilled in PeopleSoft and Epic EMR implementation. Colleagues frequently describe her as an analytical and detail-oriented leader.

She holds three distinct degrees from Ohio University: a BBA in Human Resource Management, a BS in Organizational Communication, and a Master of Engineering Management.

Personality Overview

Generous

Fast Adopter

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Healthcare IT Security
Manages the IT security team at Genesis Healthcare System, ensuring patient information is secured and processes comply with healthcare guidelines.
EMR System Rollouts
Managed key projects during the Epic EMR system implementation at Genesis, including device integration and downtime strategy.
Operational Efficiency
Has a consistent track record of developing and implementing processes to improve business operations, shorten call times, and improve customer satisfaction.

Media Appearances

Nancy has no verified media appearances

Work History

1-2011
Manager, IT Service Desk, Desktop Services and IT Security at Genesis Healthcare System
2-2010 - 1-2011
Web Applications Consultant at Genesis Healthcare System
6-2005 - 2-2010
Lead Business Systems Analyst at The Longaberger Company
1996 - 2005
Business Analyst at The Longaberger Company

Education

1993 - 1998
BBA in Human Resource Management/BS in Organizational Communication/Master of Engineering Management from Ohio University

More Information

Social Presence :

Prographics :

Exp : 30 Location : Nashport, Ohio, United States Job Level : Middle Designation : Manager, IT Service Desk, Desktop Services and IT Security at Genesis Healthcare System
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Insights For Selling To Nancy

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally
  • Acknowledge their status and position during the conversation

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nancy is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Nancy

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Nancy move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Nancy take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Nancy

Personality Compatibility


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