Natalia Von Oertel

Sharpshooter
DISC Type : CD

Founder at Customer Success LATAM

Argentina

Overview

Natalia von Oertel is a seasoned Customer Success consultant specializing in helping US-based companies expand into Latin America. She founded Customer Success LATAM, the regions first professional community for CS professionals. She holds a Bachelors Degree in International Business from Universidad de Ciencias Empresariales y Sociales.

Outside of work, Natalia is a dedicated mother and a strong advocate for women in business, actively participating in the Argentina Forum of Executive Women. She is a ballet enthusiast and also enjoys traveling and skiing with her family, taking annual trips to the slopes.

She founded Customer Success LATAM, the first professional community for Customer Success experts in Latin America.

Personality Overview

Precise But Practical

ROI Driven

Rigorous & Demanding

They take a lot of pride in personal achievements.  They respond well to strong and respectful communication. They are not always relationship oriented.

Topics They Care About

Customer Success
Her entire career is focused on this field. She founded a CS consultancy, runs the largest CS community in LATAM, and is a frequent podcast guest on the topic.
LATAM Market Entry
Her professional focus is on creating strategic pathways for US-based companies to successfully expand their operations and customer base into Latin America.
Women in Leadership
She is a member of the Argentina Forum of Executive Woman (FAME) and previously chaired the Women Leadership Development group at Qualtrics.

Media Appearances

Natalia has no verified media appearances

Work History

3-2024
Founder at Customer Success LATAM
9-2023
Member in Argentina Forum of Executive Woman at FAME
5-2023
Customer Value Generator Consultancy - Holistic Program at Natyvonoertel LLC
1-2023
WLD LAC Chair (Women Leadership Development) at Qualtrics
12-2021
Head Customer Success South America at Qualtrics

Education

2010 - 2012
Bachelor Degree in International Business from Universidad de Ciencias Empresariales y Sociales
2006 - 2009
Technician in Foreign Trade from Fundación ICBC

More Information

Social Presence :

Prographics :

Exp : 5 Location : Argentina Job Level : Leadership Designation : Founder at Customer Success LATAM
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Insights For Selling To Natalia

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Get to the point quickly instead of spending time doing small talk
  • Be respectful but crisp

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Natalia is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Natalia

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Natalia move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Natalia take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Natalia

Personality Compatibility


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