Nathalia Righetti Gontijo in

Nathalia Righetti Gontijo

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Analista de Operações Sênior - CX Ops at Alura
📍 São Paulo, São Paulo, Brazil

Nathalia Righetti Gontijo is a Senior Operations Analyst in CX Ops at Alura, specializing in operational efficiency, continuous improvement, and data analysis for customer experience. She holds a post-graduate degree in Digital Product Management from FIAP and a background in Communication and Marketing, now pursuing studies in Systems Analysis.

She demonstrates a strong commitment to continuous professional development, frequently sharing her academic achievements and completed courses. Described by colleagues as dedicated and hardworking, Nathalia is consistently focused on finding better solutions and is receptive to new ideas and feedback.

Nathalia was recognized with the “Dedication” award at Alura for her outstanding commitment and contributions.

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Experience
13 Years
Current Role
Analista de Operações Sênior - CX Ops
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nathalia cares about

CX Operations
Her current role focuses on improving efficiency and leveraging data analysis within Customer Experience and Customer Success at Alura.
Continuous Improvement
This is a core theme in her professional headline and is demonstrated by her constant pursuit of new academic qualifications and certifications.
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Career

Work history

1-2023
Analista de Operações Sênior - CX Ops
Alura
4-2021 - 12-2022
Analista de Customer Experience
Alura
5-2018 - 1-2021
Analista Comercial de Eventos
Almenat Tapestry Collection by Hilton
4-2017 - 5-2018
Assistente de Comunicação e Eventos
Transamerica Expo Center
7-2013 - 8-2016
Assistente de Comunicação e Marketing
Secretaria de Turismo de Embu das Artes
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2024 - 2025
Pós-graduação Lato Sensu
FIAP
8-2021 - 8-2023
Tecnólogo
FIAP
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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