Nathalia Righetti Gontijo

Critic
DISC Type : C

Analista de Operações Sênior - CX Ops at Alura

São Paulo, São Paulo, Brazil

Overview

Nathalia Righetti Gontijo is a Senior Operations Analyst in CX Ops at Alura, specializing in operational efficiency, continuous improvement, and data analysis for customer experience. She holds a post-graduate degree in Digital Product Management from FIAP and a background in Communication and Marketing, now pursuing studies in Systems Analysis.

She demonstrates a strong commitment to continuous professional development, frequently sharing her academic achievements and completed courses. Described by colleagues as dedicated and hardworking, Nathalia is consistently focused on finding better solutions and is receptive to new ideas and feedback.

Nathalia was recognized with the “Dedication” award at Alura for her outstanding commitment and contributions.

Personality Overview

Information Seeker

Precise

Objective Thinker

They don’t appreciate bells and whistles unless backed by data.  They are quite likely to negotiate on pricing or other key terms. They enjoy working alone and do not rely on others very often.

Topics They Care About

CX Operations
Her current role focuses on improving efficiency and leveraging data analysis within Customer Experience and Customer Success at Alura.
Continuous Improvement
This is a core theme in her professional headline and is demonstrated by her constant pursuit of new academic qualifications and certifications.
Digital Product Management
She recently completed her post-graduate studies in this specific field from FIAP, indicating a strong and current professional interest.

Media Appearances

Nathalia has no verified media appearances

Work History

1-2023
Analista de Operações Sênior - CX Ops at Alura
4-2021 - 12-2022
Analista de Customer Experience at Alura
5-2018 - 1-2021
Analista Comercial de Eventos at Almenat Tapestry Collection by Hilton
4-2017 - 5-2018
Assistente de Comunicação e Eventos at Transamerica Expo Center
7-2013 - 8-2016
Assistente de Comunicação e Marketing at Secretaria de Turismo de Embu das Artes

Education

2024 - 2025
Pós-graduação Lato Sensu from FIAP
8-2021 - 8-2023
Tecnólogo from FIAP

More Information

Social Presence :

Prographics :

Exp : 13 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de Operações Sênior - CX Ops at Alura
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Insights For Selling To Nathalia

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Be ready for penetrating questions and critical examination of your pitch
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nathalia is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Nathalia

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Nathalia move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Nathalia take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Nathalia

Personality Compatibility


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