Nathan Bobay

Inquirer
DISC Type : cd

Director, Consumer Service at Delta Faucet Company

Indianapolis, Indiana, United States

Overview

Nathan Bobay leads the award-winning Consumer Service team at Delta Faucet Company, driving service transformation with a strategic focus on customer experience. A Certified Public Accountant with an MBA from Butler University, he is also a Culture Advocate and serves on the National Board of Directors for the customer experience association SOCAP.

Outside of work, Nathan is dedicated to his family, enjoying time with his wife and three children. He is actively involved in his community as a youth sports coach, translating his professional coaching mentality to mentor young athletes. His communication style is known to be energetic and inspiring.

He is a former Sergeant in the Army National Guard and was deployed to Kuwait/Iraq during Operation Iraqi Freedom.

Personality Overview

Upfront

Demanding

Hard To Convince

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience
He leads a J. D. Power award-winning consumer support team and serves on the national board for SOCAP, a customer experience association.
Empowering Teams
Described by colleagues as having a "coach's mentality, " he focuses on empowering his team and fostering personal and professional growth.
Service Transformation
His role involves guiding Delta Faucet's service model through system implementations, organizational changes, and strategic vendor partnerships.

Media Appearances

Nathan has no verified media appearances

Work History

7-2023
Director, Consumer Service at Delta Faucet Company
2-2019 - 7-2023
Senior Manager, Customer Solutions at Delta Faucet Company
9-2015 - 2-2019
Customer Solutions Manager at Delta Faucet Company
2-2013 - 9-2015
International Customer Service and Credit Manager at Delta Faucet Company
2-2012 - 2-2013
Regional Finance Manager at Delta Faucet Company

Education

MBA from Butler University - Lacy School of Business
B.S. from Indiana University Bloomington

More Information

Social Presence :

Prographics :

Exp : 26 Location : Indianapolis, Indiana, United States Job Level : Mid-senior Designation : Director, Consumer Service at Delta Faucet Company
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Insights For Selling To Nathan

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that you you respond to any queries from them quickly
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nathan is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Nathan

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Nathan move?

  • Their decision making speed is somewhere in the middle.
  • Can Nathan take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Nathan

Personality Compatibility


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