Naveen M.

Sharpshooter
DISC Type : DC

Vice President 2 - Global Lead - Presales, Solutioning & Ops Consulting at EXL

New York, New York, United States

Overview

Naveen M. is a Global Lead at EXL, specializing in connecting business strategy with AI-driven operations. He designs "Operational Blueprints" to help organizations scale Agentic AI and digital transformations. He holds a Post Graduate Diploma from Columbia Business School and is described by colleagues as a strategic, thoughtful, and futuristic thinker.

He has authored articles on specialized topics like reimagining debt collections and ensuring operational resilience for the utilities industry.

Personality Overview

Fast But Analytical

Thorough Evaluator

ROI Driven

They like to move fast and expect the same from others.  More than the product, they care about the impact of the product. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

AI-driven Operations
His core focus is on the operational orchestration required to make AI models profitable and bridge the gap between AI capabilities and business outcomes.
Agentic AI Scaling
He specializes in designing the frameworks that allow organizations to scale Agentic AI without the traditional overhead of large human-intensive operations.
Digital Transformation
He has extensive experience in leading business transformation, re-architecting legacy operations for a post-automation world at both EXL and Accenture.

Media Appearances

Naveen has no verified media appearances

Work History

7-2025
Vice President 2 - Global Lead - Presales, Solutioning & Ops Consulting at EXL
4-2022 - 7-2025
Vice President - Presales, Solutioning & Ops Consulting at EXL
8-2021 - 3-2022
Vice President - Business Transformation at Accenture
7-2017 - 8-2021
Client Solutioning, Transformation & Consulting Lead (Energy & Utilities) at EXL
1-2014 - 6-2017
Assistant Vice President - Quality & Process Excellence, Compliance & BCP at EXL at EXL

Education

11-2022 - 3-2023
Education details unavailable from Stanford University Graduate School of Business
2019 - 2020
Post Graduate Diploma in Digital Business from Columbia Business School

More Information

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Exp : 17 Location : New York, New York, United States Job Level : Senior Designation : Vice President 2 - Global Lead - Presales, Solutioning & Ops Consulting at EXL
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Insights For Selling To Naveen

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Refer to testimonials from well-known industry leaders
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Naveen is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Naveen

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Naveen move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Naveen take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Naveen

Personality Compatibility


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