Navya Mahajan

Initiator
DISC Type : Di

CX Manager at GSK

Mumbai, Maharashtra, India

Overview

Navya Mahajan is a CX Manager at GSK, specializing in omnichannel marketing and digital strategy for the healthcare sector. Leveraging her background as a dentist and a PGDM from the Institute of Management Technology, she focuses on creating innovative engagements for healthcare professionals. Colleagues describe her as reliable, creative, proactive, and dynamic.

Personality Overview

Conviction Driven

Impact-Oriented

Confident

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

HCP Engagement
Her stated professional goal is to make engagements with healthcare professionals (HCPs) more fun, innovative, and impactful through digital marketing.
Omnichannel CX
As a Customer Experience (CX) Manager, her work at GSK for ViiV Healthcare revolves around executing effective omnichannel marketing strategies.
Work-Life Balance
She has posted about rejecting "unnecessary hustle" and believes in using disposable income to upgrade comfort and well-being.

Media Appearances

Navya has no verified media appearances

Work History

7-2025
CX Manager at GSK
8-2024 - 7-2025
Project Manager at Docplexus
12-2022 - 5-2024
Project Manager at MediSage
2-2017 - 1-2020
Center Manager at Axiss Dental
4-2015 - 9-2016
Resident Doctor at Fortis Healthcare

Education

9-2020 - 10-2022
PGDM from Institute of Management Technology, Ghaziabad

More Information

Social Presence :

Prographics :

Exp : 7 Location : Mumbai, Maharashtra, India Job Level : Middle Designation : CX Manager at GSK
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Insights For Selling To Navya

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Navya is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Navya

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Navya move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Navya take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Navya

Personality Compatibility


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