Neda Khan

Go-getter
DISC Type : d

Director, Digital and AI Experience at Mount Sinai Health System

Philadelphia, Pennsylvania, United States

Overview

Neda is the Director of Digital and AI Experience at Mount Sinai Health System, where she drives digital transformation to improve patient and provider outcomes. An operational excellence enthusiast, she has an MBA from UNC and a Master of Health Care Innovation from UPenn.

Outside of work, Neda is a dog mom who loves spending time with her dog, enjoying long walks and hikes. She is an avid learner, constantly exploring new ways to innovate in healthcare to better serve patients and their communities.

She previously worked at the worlds first behavioral design team embedded within a health system, Penn Medicines Nudge Unit.

Personality Overview

Challenger

Fast-Paced

Direct & Candid

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Topics They Care About

Digital Patient Experience
Her current role focuses on enhancing patient care through digital solutions. She recently spoke at a conference on patient engagement strategies and showcased multilingual digital tools.
AI in Healthcare
Her title explicitly includes "AI, " and her work involves aligning digital and AI initiatives with strategic goals at Mount Sinai Health System.
Behavioral Science
Previously directed strategy at Penn Medicine’s Nudge Unit, which uses insights from behavioral science to steer medical decision-making and improve patient outcomes.

Media Appearances

Neda has no verified media appearances

Work History

1-2025
Director, Digital and AI Experience at Mount Sinai Health System
11-2024 - 2-2025
Senior Director, Strategy and Operations at Center for Health Care Transformation and Innovation @ Penn Medicine
1-2023 - 11-2024
Director, Strategy and Operations at Center for Health Care Transformation and Innovation @ Penn Medicine
7-2022 - 1-2023
Associate Director, Innovations Development - Digital Health at Cleveland Clinic
3-2022
Graduate Course Facilitator at University of Pennsylvania School of Medicine

Education

Master of Business Administration - MBA from The University of North Carolina at Chapel Hill
Master of Health Care Innovation from University of Pennsylvania School of Medicine

More Information

Social Presence :

Prographics :

Exp : 11 Location : Philadelphia, Pennsylvania, United States Job Level : Mid-senior Designation : Director, Digital and AI Experience at Mount Sinai Health System
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Insights For Selling To Neda

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neda is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Neda

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Neda move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Neda take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Neda

Personality Compatibility


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