Neeraj Balani in

Neeraj Balani

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Chief Customer Officer at Welspun One
📍 Mumbai, Maharashtra, India

Neeraj is the Chief Customer Officer at Welspun One, leveraging over two decades of experience in logistics, technology, and business management. A graduate of the University of Georgias MBA program, he focuses on transforming Indias supply chain with modern, tech-enabled warehousing solutions that enhance customer experience and drive profitability.

Outside of work, Neeraj is an avid reader with an interest in analytical thinking and enjoys staying active through sports like cricket and badminton, which he sees as a form of meditation. He is also a passionate traveler and believes in the importance of nurturing hobbies for personal discovery and leadership.

Unique Fact: He is an amateur antique collector with a specific interest in Hindi film posters from the 1940s-60s and 18th-century one-rupee silver coins from India.

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Experience
19 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Mumbai, Maharashtra, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Neeraj cares about

Supply Chain Modernization
He frequently discusses the shift to Grade-A, IoT-enabled digital warehouses to improve efficiency, visibility, and automation in the logistics sector.
Customer Experience
His role as Chief Customer Officer and professional history underscore his focus on delivering superior customer experience as a cornerstone of business strategy.
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Career

Work history

7-2025
Chief Customer Officer
Welspun One
1-2022 - 7-2025
Managing Director - Indian Sub-Continent (India, Bangladesh, Nepal, Sri Lanka, Bhutan and Maldives)
International SOS
11-2018
Managing Director - India
International SOS
3-2015 - 10-2018
Vice President of Sales and Business Development
Mahindra Logistics Limited
1-2014 - 2-2015
Vice President - Sales & Global Sales Officer (India and Middle East)
Capgemini
In the press

Media appearances

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Education
2017 - 2017
mahindra universe program
Harvard Business School Executive Education
2000 - 2001
MBA
University of Georgia - Terry College of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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