Neeraj Balani

Initiator
DISC Type : Di

Chief Customer Officer at Welspun One

Mumbai, Maharashtra, India

Overview

Neeraj is the Chief Customer Officer at Welspun One, leveraging over two decades of experience in logistics, technology, and business management. A graduate of the University of Georgias MBA program, he focuses on transforming Indias supply chain with modern, tech-enabled warehousing solutions that enhance customer experience and drive profitability.

Outside of work, Neeraj is an avid reader with an interest in analytical thinking and enjoys staying active through sports like cricket and badminton, which he sees as a form of meditation. He is also a passionate traveler and believes in the importance of nurturing hobbies for personal discovery and leadership.

Unique Fact: He is an amateur antique collector with a specific interest in Hindi film posters from the 1940s-60s and 18th-century one-rupee silver coins from India.

Personality Overview

Confident

Risk-Accepting

Conviction Driven

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Supply Chain Modernization
He frequently discusses the shift to Grade-A, IoT-enabled digital warehouses to improve efficiency, visibility, and automation in the logistics sector.
Customer Experience
His role as Chief Customer Officer and professional history underscore his focus on delivering superior customer experience as a cornerstone of business strategy.
Team Building & Communication
He has publicly stated that clear, transparent communication is the key to building a team that believes in the company's vision and delivers results.

Media Appearances

Neeraj has no verified media appearances

Work History

7-2025
Chief Customer Officer at Welspun One
1-2022 - 7-2025
Managing Director - Indian Sub-Continent (India, Bangladesh, Nepal, Sri Lanka, Bhutan and Maldives) at International SOS
11-2018
Managing Director - India at International SOS
3-2015 - 10-2018
Vice President of Sales and Business Development at Mahindra Logistics Limited
1-2014 - 2-2015
Vice President - Sales & Global Sales Officer (India and Middle East) at Capgemini

Education

2017 - 2017
mahindra universe program from Harvard Business School Executive Education
2000 - 2001
MBA from University of Georgia - Terry College of Business

More Information

Social Presence :

Prographics :

Exp : 19 Location : Mumbai, Maharashtra, India Job Level : Leadership Designation : Chief Customer Officer at Welspun One
URL has been copied!

Insights For Selling To Neeraj

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Refer to testimonials from well known people to highlight the value of your product
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neeraj is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Neeraj

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Neeraj move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Neeraj take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Neeraj

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.