Kerry Moyles

Collaborator
DISC Type : is

Customer Transformation Manager at Anglian Water Services

Greater Lincoln Area, United Kingdom

Overview

Kerry is a Prosci-certified Customer Transformation Manager at Anglian Water Services with over 20 years of experience in communications and change management. A graduate of Oxford Brookes University, she specializes in customer journey mapping, continuous improvement, and employee engagement for company-wide projects in public and commercial sectors.

Outside of her corporate role, Kerry is deeply involved in charitable work. She is part of the core team that organizes the Anglian Water Services annual WaterAid Ball, a major fundraising event that supports clean water initiatives.

She was part of a team that successfully raised an incredible £564, 000 for WaterAid in a single year.

Personality Overview

Consensus Builder

Appreciative

Example Driven

Scenarios where both sides can come out as winners appeal to them greatly.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Change Management
As a Prosci-certified practitioner, she has held several senior roles focused on leading and managing business and cultural change.
Customer Journey Mapping
Her current role focuses on improving customer touchpoints and experiences within the development and non-household sectors of the business.
Charity Fundraising
Actively organizes and seeks prizes for the annual WaterAid Ball, a major fundraising event for Anglian Water Services.

Media Appearances

Kerry has no verified media appearances

Work History

2-2026
Customer Transformation Manager at Anglian Water Services
10-2022 - 2-2026
Customer Communications Manager at Anglian Water Services
10-2021 - 10-2022
Lead Change Manager at Anglian Water Services
10-2018 - 10-2021
Change Manager at Anglian Water Services
11-2017 - 10-2018
Business Improvement Manager at BBC

Education

1998 - 2001
Bachelor of Arts - BA from Oxford Brookes University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Lincoln Area, United Kingdom Job Level : Middle Designation : Customer Transformation Manager at Anglian Water Services
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Insights For Selling To Kerry

During A Call Or A Meeting

DO's

  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Show genuine interest in solving their problems
  • Take time to make them feel comfortable before getting to the main pitch

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kerry is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Kerry

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Kerry move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Kerry take some risk or not?

  • They are unlikely to take many risks.

You And Kerry

Personality Compatibility


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