Neil Kiely

Editor
DISC Type : SC

Head Of Customer Services at Nationwide Finance Limited

Greater Northampton Area, United Kingdom

Overview

Neil has no verified overview

Personality Overview

Objective Thinker

Skeptic

Sometimes Friendly

The only way to convince them is by showing them examples and ample proof.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They are always well-planned and adopt a systematic approach.

Topics They Care About

Neil has no verified topics they care about

Media Appearances

Neil has no verified media appearances

Work History

6-2022
Head Of Customer Services at Nationwide Finance Limited
1-2022 - 6-2022
Broker Relations Manager at Nationwide Finance Limited
2-2018 - 1-2022
Customer Service/Collections Manager at Nationwide Finance Limited
11-2013 - 2-2018
Certificated Enforcement Officer at Marston Holdings
6-2008 - 10-2013
Electronic Warfare Specialist at Royal Navy

Education

Neil has no verified education history

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Northampton Area, United Kingdom Job Level : Mid-senior Designation : Head Of Customer Services at Nationwide Finance Limited
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Insights For Selling To Neil

During A Call Or A Meeting

DO's

  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neil is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Neil

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Neil move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Neil take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Neil

Personality Compatibility


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