Nick Hollaway in

Nick Hollaway

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Strategic Customer & Research Manager at South Staffs Water
📍 West Midlands, England, United Kingdom

Nick is a Strategic Customer and Research Manager at South Staffs Water with over 20 years of experience in the construction and utilities sectors. Holding a BEng from the University of Bath, he is recognized for designing and leading customer insight strategies. Colleagues describe him as knowledgeable and hands-on.

Nick dedicates time to professional community development, serving as a committee member for the Chartered Institute of Marketing’s Construction Industry Group (CIMCIG). In this role, he has managed website content and run a quarterly barometer tracking construction industry performance, demonstrating a commitment to his field beyond his primary job.

He recently served as the customer research lead for a project focused on improving water efficiency within diverse faith and cultural communities.

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Experience
23 Years
Current Role
Strategic Customer & Research Manager
Job Level
Middle
Location
West Midlands, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nick cares about

Customer Insight Strategy
Designs and leads the implementation of the customer insight strategy at South Staffs Water, championing data-driven improvements to the customer experience.
Inclusive Research
Led customer research for a project on water efficiency in diverse faith communities, showing a focus on understanding and engaging with varied customer groups.
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Career

Work history

4-2017
Strategic Customer & Research Manager
South Staffs Water
7-2015 - 4-2017
Customer Insight Manager - Contracts Division
Travis Perkins plc
4-2014 - 7-2015
Customer Insight Manager - Travis Perkins & Benchmarx
Travis Perkins plc
3-2012 - 4-2015
Committee member
CIMCIG
9-2002 - 3-2014
Senior Manager
Leading Edge Management Consultancy
In the press

Media appearances

Supporting CX and brand strategy for South Staffs Water. Featured in Think Turquoise
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Education
1998 - 2002
BEng
University of Bath
1992 - 1998
Education details unavailable
CLFS
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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