Nick Schroer

Visionary
DISC Type : Ds

Senior Account Executive, Enterprise at Genesys

Greater Minneapolis-St. Paul Area, United States

Overview

Nick Schroer is a Senior Account Executive at Genesys, specializing in enterprise CX and contact center modernization. He partners with IT and Operations leaders to improve operating economics using AI-driven orchestration, drawing on his education from the UMN Carlson School of Management. Colleagues describe him as a professional, self-driven leader with strong strategic thinking.

A unique fact about Nick is that he progressed from a General Manager to Vice President and Co-Owner at College Works Painting, showcasing a long-term commitment to growth and leadership early in his career.

Personality Overview

Direct & Assertive

Risk Tolerant

Big Vision Person

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

CX Modernization
Helps enterprise leaders simplify their CX architecture and move away from legacy systems to improve speed, visibility, and operational outcomes.
AI in Contact Centers
Focuses on turning AI from pilots into scalable enterprise capabilities, discussing concepts like Large Action Models and agentic orchestration.
Improving Operating Economics
His work centers on creating defensible ROI by reducing operational costs, decreasing handle times, and minimizing internal friction within CX environments.

Media Appearances

Nick has no verified media appearances

Work History

2-2026
Senior Account Executive, Enterprise at Genesys
5-2022 - 2-2026
Executive Director, Digital Sales at TTEC Digital
9-2019 - 2-2026
Owner at Midwest Services Group, LLC
9-2014 - 9-2019
Vice President / Co-Owner at College Works Painting
9-2013 - 9-2014
General Manager of Expansion Markets at College Works Painting

Education

Bachelor of Business Administration (BBA) from UMN Carlson School of Management
12-2023 - 4-2024
Digital Leadership Certificate Program from Wharton Online

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Minneapolis-St. Paul Area, United States Job Level : Middle Designation : Senior Account Executive, Enterprise at Genesys
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Insights For Selling To Nick

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nick is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Nick

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Nick move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Nick take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Nick

Personality Compatibility


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