Nicole Beseau-Birkett in

Nicole Beseau-Birkett

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Director, UDAAP and Complaints at SMBC MANUBANK
📍 Charlotte, North Carolina, United States

Nicole Beseau-Birkett is the Director of UDAAP and Complaints at SMBC MANUBANK, specializing in compliance and risk program management within the banking sector. An alumna of Michigan State University, colleagues describe her as an energetic, sharp, and people-oriented natural leader who excels at regulatory oversight and training.

A natural leader, Nicole has served as the captain for several of her sports teams.

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Experience
17 Years
Current Role
Director, UDAAP and Complaints
Job Level
Mid-senior
Location
Charlotte, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nicole cares about

UDAAP Compliance
Her current title and expertise are centered on Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) and managing complaints.
Risk Governance
She specializes in implementing and standardizing first and second-line risk controls, including RCSA, KRI, and KPI.
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Career

Work history

9-2025
Director, UDAAP and Complaints
SMBC MANUBANK
9-2023 - 9-2025
Vice President, Risk and Compliance Governance
EverBank
7-2016 - 9-2023
VP Risk & Compliance Governance | HMDA Officer | UDAAP Officer | Bank-wide Regulatory Training
TIAA Bank
3-2014 - 7-2016
Sr Change and Program Management Officer
TIAA Bank
10-2012 - 3-2014
Compliance and Risk Leader - Consumer Ombudsman
RoundPoint Financial Group
In the press

Media appearances

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Education
1996 - 2000
B.S. Communication Arts and Sciences
Michigan State University
1992 - 1996
High School Diploma
Waterford Mott High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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