Nicole Beseau-Birkett

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Director, UDAAP and Complaints at SMBC MANUBANK

Charlotte, North Carolina, United States

Overview

Nicole Beseau-Birkett is the Director of UDAAP and Complaints at SMBC MANUBANK, specializing in compliance and risk program management within the banking sector. An alumna of Michigan State University, colleagues describe her as an energetic, sharp, and people-oriented natural leader who excels at regulatory oversight and training.

A natural leader, Nicole has served as the captain for several of her sports teams.

Personality Overview

Achievement-Oriented

Persuasive

Assertive

If they come to believe in your value proposition, they will be your champion.  They like to keep things under control. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

UDAAP Compliance
Her current title and expertise are centered on Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) and managing complaints.
Risk Governance
She specializes in implementing and standardizing first and second-line risk controls, including RCSA, KRI, and KPI.
Regulatory Strategy
Her experience involves advising on new laws, executing gap analyses, and operationalizing new regulations for financial institutions.

Media Appearances

Nicole has no verified media appearances

Work History

9-2025
Director, UDAAP and Complaints at SMBC MANUBANK
9-2023 - 9-2025
Vice President, Risk and Compliance Governance at EverBank
7-2016 - 9-2023
VP Risk & Compliance Governance | HMDA Officer | UDAAP Officer | Bank-wide Regulatory Training at TIAA Bank
3-2014 - 7-2016
Sr Change and Program Management Officer at TIAA Bank
10-2012 - 3-2014
Compliance and Risk Leader - Consumer Ombudsman at RoundPoint Financial Group

Education

1996 - 2000
B.S. Communication Arts and Sciences from Michigan State University
1992 - 1996
High School Diploma from Waterford Mott High School

More Information

Social Presence :

Prographics :

Exp : 17 Location : Charlotte, North Carolina, United States Job Level : Mid-senior Designation : Director, UDAAP and Complaints at SMBC MANUBANK
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Nicole

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Nicole take some risk or not?

  • They can take risks if necessary.

You And Nicole

Personality Compatibility


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