Nicole Brooks

Evaluator
DISC Type : Sdc

Sr Supervisor Customer Care at Baltimore Gas & Electric

Baltimore City County, Maryland, United States

Overview

Nicole is a Senior Supervisor of Customer Care at Baltimore Gas & Electric, with a strong background in the customer service industry. She has progressed from banking supervision at Wachovia to training and leadership roles, driven by a philosophy of continuous education for herself and her customers to advance company goals.

Outside of her direct role, Nicole is deeply invested in professional development. She actively pursues new skills through certifications, including Power BI for data analysis and resume writing, demonstrating a commitment to enhancing her expertise and sharing her experience with others in her field.

She successfully transitioned her career from retail banking management to a leadership position within the energy and utilities sector.

Personality Overview

Hard To Convince

Quality Focused

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Experience
Her career is built on a philosophy of treating customers with respect and educating them on company services and products.
Employee Training
She has direct experience as a Senior Training Specialist and a background in coaching, monitoring, and supervising team members to enhance performance.
Leadership Development
Shows a clear interest in growing as a leader through programs like the Leadership Essentials Program and her career progression into supervisor roles.

Media Appearances

Nicole has no verified media appearances

Work History

8-2022
Sr Supervisor Customer Care at Baltimore Gas & Electric
1-2010
Sr Training Specialist at Baltimore Gas & Electric
6-2001 - 3-2009
Teller Manager at WACHOVIA BANK, NATIONAL ASSOCIATION

Education

Nicole has no verified education history

More Information

Social Presence :

Prographics :

Exp : 24 Location : Baltimore City County, Maryland, United States Job Level : Junior Designation : Sr Supervisor Customer Care at Baltimore Gas & Electric
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Nicole

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Nicole take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Nicole

Personality Compatibility


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