Nicole Bump in

Nicole Bump

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Chief Customer Officer at TimelyCare
📍 Greater Minneapolis-St. Paul Area, United States

Nicole Bump is a forward-thinking revenue leader and the Chief Customer Officer at TimelyCare, specializing in scaling SaaS businesses. She excels at transforming global teams into cohesive, revenue-driving units through data-driven strategy and customer lifecycle optimization. People who have worked with her describe her as disciplined, empathetic, and intensely customer-focused.

Outside of her executive role, Nicole is deeply invested in the mission of improving student wellbeing, a core reason for joining her current company. She actively uses her network to support and uplift her colleagues, demonstrating a passion for fostering professional relationships and helping others succeed in their careers.

She holds a certification in Prompt Engineering for Generative AI, showcasing a commitment to understanding emerging technologies.

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Experience
24 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Greater Minneapolis-St. Paul Area, United States
Personality Overview

How Nicole shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nicole cares about

Student Wellbeing
Expressed a deep belief in TimelyCare’s mission to improve student wellbeing and empower their success upon joining the company.
Scaling Revenue
Her expertise lies in scaling SaaS and consumption-based business models to deliver sustainable growth and profitability.
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Career

Work history

3-2025
Chief Customer Officer
TimelyCare
1-2022 - 2-2023
Growth Fellow
Susquehanna Growth Equity (SGE)
8-2021 - 1-2025
EVP of Customer Experience & Operations
Field Nation
9-2019 - 8-2021
Vice President of Customer Experience -US
Siteimprove
1-2019 - 9-2019
Sr. Director of Customer Success
Siteimprove
In the press

Media appearances

TimelyCare Strengthens Executive Leadership Team With Strategic Appointments. Featured in TimelyCare
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TimelyCare Appoints Organization's First Chief Customer Officer. Featured in ON Partners
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Education
BS Business Management
Minnesota School of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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