Nicole Loftus

Critic
DISC Type : C

Customer Success Lead at clearer.io

Sydney, New South Wales, Australia

Overview

Nicole is the Customer Success Lead at Clearer. io, where she applies her experience in project management and business analysis within dynamic, agile environments. A graduate of the University of Galway with both Bachelors and Masters degrees, she is motivated to enhance business functionality and reduce costs through innovative solutions.

She is part of the team responsible for launching Clearer. ios new AI growth engine, designed for the assistant era of e-commerce.

Personality Overview

Objective Thinker

Negotiator

Information Seeker

They are quite likely to negotiate on pricing or other key terms.  They like to do things independently and don’t look for support from others. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

AI in E-commerce
Is involved in launching Clearer. io, a new AI growth engine and data layer created for the modern e-commerce landscape.
Customer Retention
Focuses on customer success and shares strategies for retailers to reconvert shoppers and drive new customer acquisition after peak seasons.
E-commerce Tech
Emphasizes the importance of optimizing a brand's tech stack to attract shoppers, maximize sales, and retain customers, especially around events like BFCM.

Media Appearances

Nicole has no verified media appearances

Work History

11-2025
Customer Success Lead at clearer.io
6-2024 - 11-2025
Senior Customer Success Manager at Searchspring
8-2020 - 6-2024
Senior Customer Success Manager at Process Creative
10-2018 - 8-2020
Project Manager at 4mation Technologies
4-2018 - 10-2018
Product Manager at 4mation Technologies

Education

2015 - 2016
Master’s Degree from University of Galway
2012 - 2015
Bachelor’s Degree from University of Galway

More Information

Social Presence :

Prographics :

Exp : 10 Location : Sydney, New South Wales, Australia Job Level : N/A Designation : Customer Success Lead at clearer.io
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Nicole

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Nicole take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Nicole

Personality Compatibility


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