Nicole Mackay

Energizer
DISC Type : I

Senior Director, People Strategy & Operations at 8x8

Escondido, California, United States

Overview

With over 20 years of experience, Nicole is an accomplished project manager and the Senior Director of People Strategy & Operations at 8x8. Her expertise spans commercial and residential projects, business operations, and human resource management. She holds a Bachelor of Science from the University of Phoenix.

Her career demonstrates a versatile background, having managed Global Real Estate & Facilities at Itron, Inc. before moving into progressively senior HR and operations roles. She was with Silver Spring Networks when it was acquired by Itron.

She has a unique blend of experience in human resources, project management, and global facilities management.

Personality Overview

Believer

Imaginative

Informal

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

People Strategy
Her current role as Senior Director of People Strategy & Operations at 8x8 centers on aligning HR initiatives with broader business objectives.
HR Operations
Previous roles like Chief of Staff and PMO Manager within HR at 8x8 highlight her deep experience in managing the operational aspects of human resources.
Strategic Project Management
Her profile emphasizes over two decades of experience managing large-scale commercial and residential projects, indicating a core skill in this area.

Media Appearances

Nicole has no verified media appearances

Work History

7-2025
Senior Director, People Strategy & Operations at 8x8
5-2023
Chief of Staff, HR People Operations at 8x8
10-2021 - 7-2023
PMO Manager, HR at 8x8
1-2018 - 9-2019
Global Real Estate & Facilities at Itron, Inc.
1-2015 - 1-2018
Facilities Manager at Silver Spring Networks (purchased by Itron)

Education

Bachelor of Science - BS from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 14 Location : Escondido, California, United States Job Level : Senior Designation : Senior Director, People Strategy & Operations at 8x8
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Nicole

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Nicole take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Nicole

Personality Compatibility


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