Nicole McBride

Visionary
DISC Type : Ds

Director of Account Management at Leap Platform

Greater Tampa Bay Area, United States

Overview

Nicole McBride is a Director of Account Management specializing in transforming customer success departments into profit centers. An expert in Net Revenue Retention and the "Science of Retention, " she builds data-driven frameworks to foster growth in the SaaS and cybersecurity sectors. She is a graduate of Western New England University.

There is no publicly available information regarding Nicoles personal life or hobbies.

She is the founder of her own consulting firm, Customer Success Accelerated L. L. C. , showcasing her entrepreneurial drive and expertise in the field.

Personality Overview

Direct & Assertive

Objective Evaluator

Big Vision Person

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Retention
Her entire career, including her self-proclaimed specialty in the "Science of Retention, " is focused on maximizing customer lifetime value and Net Revenue Retention (NRR).
Revenue Growth
She has a proven track record of converting customer success into a revenue-centric engine, contributing to over $70M in ARR growth in her career.
SaaS & Cybersecurity
Her headline and employment history at companies like A-LIGN and Leap Platform highlight her leadership and expertise within the SaaS and cybersecurity industries.

Media Appearances

Nicole has no verified media appearances

Work History

4-2026
Director of Account Management at Leap Platform
10-2025
Senior Director of Customer Performance at Workstreet
6-2024 - 10-2025
Strategic Client Partner at GovSpend
2-2024
President at Customer Success Accelerated L.L.C.
1-2023 - 11-2023
Senior Director of Customer Success at A-LIGN

Education

1998 - 2002
Bachelor of Science - BS from Western New England University
2001 - 2001
Study Abroad Program from University of Sydney

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater Tampa Bay Area, United States Job Level : Mid-senior Designation : Director of Account Management at Leap Platform
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Let them know of potential risks but suggest mitigation methods alongside
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Nicole

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Nicole take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Nicole

Personality Compatibility


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