Nicole McBride in

Nicole McBride

Visionary · DISC type Ds
Director of Account Management at Leap Platform
📍 Greater Tampa Bay Area, United States

Nicole McBride is a Director of Account Management specializing in transforming customer success departments into profit centers. An expert in Net Revenue Retention and the "Science of Retention, " she builds data-driven frameworks to foster growth in the SaaS and cybersecurity sectors. She is a graduate of Western New England University.

There is no publicly available information regarding Nicoles personal life or hobbies.

She is the founder of her own consulting firm, Customer Success Accelerated L. L. C. , showcasing her entrepreneurial drive and expertise in the field.

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Experience
19 Years
Current Role
Director of Account Management
Job Level
Mid-senior
Location
Greater Tampa Bay Area, United States
Personality Overview

How Nicole shows up

Direct & Assertive
Objective Evaluator
Big Vision Person

They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Priorities

Topics Nicole cares about

Customer Retention
Her entire career, including her self-proclaimed specialty in the "Science of Retention, " is focused on maximizing customer lifetime value and Net Revenue Retention (NRR).
Revenue Growth
She has a proven track record of converting customer success into a revenue-centric engine, contributing to over $70M in ARR growth in her career.
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Career

Work history

4-2026
Director of Account Management
Leap Platform
10-2025
Senior Director of Customer Performance
Workstreet
6-2024 - 10-2025
Strategic Client Partner
GovSpend
2-2024
President
Customer Success Accelerated L.L.C.
1-2023 - 11-2023
Senior Director of Customer Success
A-LIGN
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1998 - 2002
Bachelor of Science - BS
Western New England University
2001 - 2001
Study Abroad Program
University of Sydney
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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