Nicole McBride in

Nicole McBride

Login to view DISC.
Director of Account Management at Leap Platform
📍 Greater Tampa Bay Area, United States

Nicole McBride is a Director of Account Management specializing in transforming customer success departments into profit centers. An expert in Net Revenue Retention and the "Science of Retention, " she builds data-driven frameworks to foster growth in the SaaS and cybersecurity sectors. She is a graduate of Western New England University.

There is no publicly available information regarding Nicoles personal life or hobbies.

She is the founder of her own consulting firm, Customer Success Accelerated L. L. C. , showcasing her entrepreneurial drive and expertise in the field.

Read the full overview →
Experience
19 Years
Current Role
Director of Account Management
Job Level
Mid-senior
Location
Greater Tampa Bay Area, United States
Personality Overview

How Nicole shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Nicole cares about

Customer Retention
Her entire career, including her self-proclaimed specialty in the "Science of Retention, " is focused on maximizing customer lifetime value and Net Revenue Retention (NRR).
Revenue Growth
She has a proven track record of converting customer success into a revenue-centric engine, contributing to over $70M in ARR growth in her career.
+5 more topics Login to view topics
Career

Work history

4-2026
Director of Account Management
Leap Platform
10-2025
Senior Director of Customer Performance
Workstreet
6-2024 - 10-2025
Strategic Client Partner
GovSpend
2-2024
President
Customer Success Accelerated L.L.C.
1-2023 - 11-2023
Senior Director of Customer Success
A-LIGN
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1998 - 2002
Bachelor of Science - BS
Western New England University
2001 - 2001
Study Abroad Program
University of Sydney
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Nicole. Free, 10 seconds.