Nils Oulundsen

Wildcard
DISC Type : csi

Customer Success Leader Professional Services Industry at Microsoft

Greater Boston, United States

Overview

Nils Oulundsen serves as a GM/VP of Customer Success at Microsoft, where he focuses on driving business outcomes through AI innovation and building world-class sales cultures. Described as a thought leader, he specializes in cloud solutions and people leadership. He is an alumnus of the University of New Hampshire and has held multiple leadership roles within Microsofts Northeast region.

Outside of his corporate role, Nils is a supporter of community-based initiatives in New Hampshire. He has contributed to organizations focused on empowering families experiencing homelessness and supporting mental health services. He also shows pride in his daughters philanthropic efforts with youth service organizations, highlighting a commitment to community and family.

He is a listed donor and supporter of multiple local New Hampshire community organizations.

Personality Overview

ROI Driven

Friendly But Slow

Requires Proof

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

AI-Driven Innovation
His focus is on leveraging AI, like Microsoft Copilot, to achieve business outcomes and drive transformation for customers and partners.
Customer Success
As a long-time leader in customer success roles at Microsoft, he is dedicated to ensuring positive customer outcomes and satisfaction.
Cloud Solutions
His career history includes multiple senior roles focused on leading Microsoft's Intelligent Cloud sales and strategy in the Northeast.

Media Appearances

Nils has no verified media appearances

Work History

7-2025
Customer Success Leader Professional Services Industry at Microsoft
3-2023 - 8-2025
Vice President of Customer Success, Northeast at Microsoft
7-2019 - 4-2023
General Manager - Microsoft Cloud at Microsoft
7-2017 - 7-2019
Sr. Director - Intelligent Cloud Sales at Microsoft
9-2014 - 6-2017
Director - Specialist Sales Team - Cloud at Microsoft

Education

1990 - 1993
BA from University of New Hampshire

More Information

Social Presence :

Prographics :

Exp : 26 Location : Greater Boston, United States Job Level : Senior Designation : Customer Success Leader Professional Services Industry at Microsoft
URL has been copied!

Insights For Selling To Nils

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Build rapport, it will come handy to handle hard questions later
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nils is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Nils

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Nils move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Nils take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Nils

Personality Compatibility


Other Microsoft Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.