Nina Tann

Questioner
DISC Type : c

Executive Director at U.S. Department of Veterans Affairs

Washington DC-Baltimore Area, United States

Overview

Nina Tann is the Executive Director of Compensation Service at the U. S. Department of Veterans Affairs, where she oversees policies for VA disability compensation programs. A Prosci Certified Change Management Practitioner with a B. A. from Elon University, she has nearly three decades of experience leading large-scale federal benefit program modernization and quality assurance initiatives.

Outside of her federal service, Nina is a passionate advocate for social causes. She has publicly taken a personal stand and pledged to help end domestic violence, harassment, and sexual assault, encouraging others to join the cause.

In 2022, Nina received the Department of Veterans Affairs Customer Experience (CX) Innovation Award for her work in appeals processing technology.

Personality Overview

Not Easily Convinced

Price-Sensitive

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Benefits Modernization
Leads VA's efforts to update disability rating schedules and improve claims processing through technology and automation to better serve veterans.
Organizational Change
As a certified change management practitioner, she has a proven record of leading transformative efforts, including the historic Appeals Modernization Act.
Veteran Experience
Emphasizes balancing processing speed with accuracy to reduce rework and create a less frustrating experience for veterans seeking benefits.

Media Appearances

Statement of Nina Tann, Executive Director, U.S. Department of Veterans Affairs. Featured in Congress.gov

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Nina Tann [Director of Compensation] for VBA Told Congress Vets .... Featured in YouTube

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Work History

9-2020
Executive Director at U.S. Department of Veterans Affairs
4-2017 - 9-2020
Assistant Director at U.S. Department of Veterans Affairs
1-2015 - 4-2017
Assistant Director at U.S. Department of Veterans Affairs
12-2009 - 12-2014
Division Chief, US Department of Veterans Affairs at VBA
6-2001 - 4-2005
Rating Veterans Service Representative at US Department of Veterans Affairs

Education

1997 - 2001
B.A. from Elon University
Counseling Psychology from Fayetteville State University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Washington DC-Baltimore Area, United States Job Level : Senior Designation : Executive Director at U.S. Department of Veterans Affairs
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Insights For Selling To Nina

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nina is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Nina

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Nina move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Nina take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Nina

Personality Compatibility


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