Nivya Reddy

Enthusiast
DISC Type : i

Customer Success Manager at Zoom

Dayton Metropolitan Area, United States

Overview

Nivya is a Customer Success Manager with over four years of experience driving growth in the SaaS sector for enterprise accounts. Specializing in data-driven engagement and product-led growth, she has a proven track record of reducing churn and scaling ARR. She holds a Masters degree from Wright State University.

She has a professional interest in the financial services and consumer goods industries, following companies like JPMorgan Chase and Procter & Gamble.

Unique fact: She has achieved over 97% in renewal rates while supporting more than $3 million in account expansions.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Consensus Focused

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

AI-Powered CX
Her experience includes leveraging AI-driven campaigns, search, and summarization features to enhance customer adoption and value at both Zoom and Slack.
Enterprise SaaS Growth
Focuses on scaling ARR and improving trial-to-paid conversions for enterprise clients in EdTech, MarTech, and Cloud industries.
Customer Health Scoring
Expertly uses tools like Gainsight, Salesforce, and Tableau to analyze customer data, forecast churn, and identify upsell opportunities.

Media Appearances

Nivya has no verified media appearances

Work History

1-2025
Customer Success Manager at Zoom
1-2024 - 1-2025
Customer Success Specialist at Slack
6-2020 - 6-2022
Customer Account Manager at Adobe

Education

8-2022 - 4-2024
Master's degree from Wright State University

More Information

Social Presence :

Prographics :

Exp : 4 Location : Dayton Metropolitan Area, United States Job Level : Middle Designation : Customer Success Manager at Zoom
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Insights For Selling To Nivya

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nivya is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Nivya

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Nivya move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Nivya take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Nivya

Personality Compatibility


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