Oleksandr K.

Critic
DISC Type : C

Customer Success Manager at Getpin

Ukraine

Overview

Oleksandr is a Customer Success Manager specializing in the B2B SaaS industry. He focuses on leveraging data-driven insights to enhance customer retention, growth, and onboarding. He is skilled in various CRM and automation tools, including Intercom and Microsoft Dynamics 365, and holds a certification in SQL Basics.

He transitioned from a technical Quality Assurance role into Customer Success, giving him a unique perspective on product and user experience.

Personality Overview

Negotiator

Objective Thinker

Precise

They enjoy working alone and do not rely on others very often.  They are quite likely to negotiate on pricing or other key terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Enablement
Strongly believes that customers who don't know how to use a product will never see its value, making enablement the foundation of success.
Data-Driven Success
Uses metrics like NPS, Health Score, and Churn Rate to optimize the customer journey, reduce churn, and scale operations effectively.
Effective Onboarding
Focuses on helping clients achieve value as quickly as possible through a fast and efficient onboarding process, which he sees as the start of customer success.

Media Appearances

Oleksandr has no verified media appearances

Work History

4-2024
Customer Success Manager at Getpin
6-2023 - 4-2024
Customer Success Manager at Zenedu
3-2023 - 6-2023
Self Employed Manual QA at uTest
6-2021 - 6-2023
Customer Support Manager at Nova Poshta
8-2022 - 1-2023
Quality Assurance Intern at AVADA MEDIA

Education

Oleksandr has no verified education history

More Information

Social Presence :

Prographics :

Exp : 4 Location : Ukraine Job Level : Middle Designation : Customer Success Manager at Getpin
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Insights For Selling To Oleksandr

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more

DONT's

  • Do not use very emotional or colorful language
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Oleksandr is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Oleksandr

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Oleksandr move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Oleksandr take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Oleksandr

Personality Compatibility


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