Olha Kinash
Activist · DISC type CdOlha Kinash is a Senior Customer Success Manager with over a decade of experience in BPO and customer success. She built the CS department at EBS from the ground up, managing the full journey for over 100 SMB clients. She holds degrees in Geology and Applied Linguistics and is certified in cybersecurity.
Outside of work, Olha is an avid mountaineer, frequently hiking and climbing. She is passionate about personal growth, engaging in leadership programs and mindfulness masterclasses to enhance her professional and personal skills. She is also an active member of the Women of Customer Success community.
Unique fact: Olha is a published author, writing articles on practical business strategies like customer satisfaction and leveraging survey feedback for growth.
Read the full overview →How Olha shows up
They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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