Olha Kinash

Activist
DISC Type : Cd

Senior Customer Success Manager at EBS

Kyiv, Kyiv City, Ukraine

Overview

Olha Kinash is a Senior Customer Success Manager with over a decade of experience in BPO and customer success. She built the CS department at EBS from the ground up, managing the full journey for over 100 SMB clients. She holds degrees in Geology and Applied Linguistics and is certified in cybersecurity.

Outside of work, Olha is an avid mountaineer, frequently hiking and climbing. She is passionate about personal growth, engaging in leadership programs and mindfulness masterclasses to enhance her professional and personal skills. She is also an active member of the Women of Customer Success community.

Unique fact: Olha is a published author, writing articles on practical business strategies like customer satisfaction and leveraging survey feedback for growth.

Personality Overview

Value Conscious

Observative

Perfectionist

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Topics They Care About

Customer Journey
Has over nine years of experience managing the full customer lifecycle, from onboarding to preventing churn and identifying growth opportunities for clients.
Consultative Selling
Completed consultative sales training and believes that customer success is a primary sales driver, focusing on understanding customer goals to create growth and value.
Leadership Development
Actively participates in leadership programs and masterclasses, focusing on topics like mindfulness, empathy, and intentional action in a leadership role.

Media Appearances

Olha has no verified media appearances

Work History

2-2024
Senior Customer Success Manager at EBS
7-2019 - 2-2024
Key Account Manager / Customer Success Manager at EBS
10-2023
Member at Women of Customer Success
5-2016 - 7-2019
Account Manager at Intercomp
9-2012 - 5-2016
Administrative Office Specialist at Intercomp

Education

2007 - 2011
Specialist Degree in Geology from Taras Shevchenko National University of Kyiv
2004 - 2009
Master's degree in Applied Linguistics. Translator of English and Spanish from Ukrainian Institute of Linguistics and Management

More Information

Social Presence :

Prographics :

Exp : 13 Location : Kyiv, Kyiv City, Ukraine Job Level : Middle Designation : Senior Customer Success Manager at EBS
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Insights For Selling To Olha

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Refer to testimonials from others in similar positions
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Olha is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Olha

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Olha move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Olha take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Olha

Personality Compatibility


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