Olivia B.

Trailblazer
DISC Type : DI

Head of Ecommerce, B2B Sales, and Services at Article

Vancouver, British Columbia, Canada

Overview

Olivia B. is a results-driven leader at Article, heading the eCommerce, B2B Sales, and Services divisions with a team of over 200. With certificates from Harvard Business School Online, she focuses on customer-centric solutions and operational excellence. Colleagues describe her as an inspirational, strong, and highly competent leader.

She uniquely manages a diverse portfolio of teams that includes not only eCommerce and Sales but also Customer Care and Interior Design, demonstrating broad operational expertise.

Personality Overview

Achievement-Oriented

Persuasive

Informal

They will bat for you if they come to believe in you.  They are charming and can persuade others to support their decisions. They prefer to ensure that they are in control of the situation.

Topics They Care About

eCommerce Strategy
As the Head of Ecommerce, she focuses on enhancing website efficiency and is actively growing her digital merchandising team to drive business success.
B2B Sales Growth
Her role includes leading B2B sales, where she has a consistent track record of exceeding sales targets and optimizing the sales pipeline for measurable growth.
Customer Experience
Leads a large Customer Care team and holds a certification in Customer Experience Leadership, emphasizing her focus on delivering exceptional service.

Media Appearances

Olivia has no verified media appearances

Work History

11-2023
Head of Ecommerce, B2B Sales, and Services at Article
2-2020 - 11-2023
Director Sales and Services at Article
1-2019 - 2-2020
Director Business Transformation at MEC
6-2018 - 12-2018
Program Manager, Business Innovation at MEC
9-2017 - 6-2018
Manager, Merchandise Assistant Team at MEC

Education

2-2023 - 4-2023
Certificate in Strategy Execution from Harvard Business School Online
2018 - 2018
Certificate in Disruptive Strategy with Clayton Christensen from Harvard Business School Online

More Information

Social Presence :

Prographics :

Exp : 13 Location : Vancouver, British Columbia, Canada Job Level : Mid-senior Designation : Head of Ecommerce, B2B Sales, and Services at Article
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Insights For Selling To Olivia

During A Call Or A Meeting

DO's

  • Talk about yourself and some of your achievements at the start of the conversation
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Avoid unnecessary negativity or slowness
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Olivia is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Olivia

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Olivia move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Olivia take some risk or not?

  • If necessary, they will be ready to take risks.

You And Olivia

Personality Compatibility


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