Olivia Sell

Questioner
DISC Type : c

Director of Solutions Engineering at EliseAI

New York, New York, United States

Overview

Olivia Sell is the Director of Solutions Engineering at EliseAI, specializing in orchestrating end-to-end delivery processes. Leveraging her experience from BigPanda and a degree from Rensselaer Polytechnic Institute, she designs strategic value plans and builds strong client partnerships. She is also a Certified BigPanda Product Owner.

Outside of her core role, Olivia is passionate about connecting with industry peers to drive innovation in IT operations. Her recognition in "Whos Who Among Students" for leadership and community service during college highlights a foundational interest in collaboration and making an impact beyond her immediate work.

She is a key driver in redefining customer support at EliseAI, championing a new "AI Product Solutions" model that blends engineering with deep customer partnership.

Personality Overview

Not Easily Convinced

Price-Sensitive

Value Seeker

They are more likely than others to negotiate on pricing and terms.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to fully evaluate every situation.

Topics They Care About

AI Product Solutions
She is actively redefining customer support by blending customer context, product thinking, and technical depth into a new solutions-oriented model at EliseAI.
Client Success
Her entire career, from BigPanda to EliseAI, has centered on driving end-to-end project delivery and maximizing client ROI through tailored solutions and strong partnerships.
Team Leadership
In her director role, she is focused on shaping and growing a team of technical, empathetic problem-solvers who care deeply about achieving client goals.

Media Appearances

Olivia has no verified media appearances

Work History

12-2025
Director of Solutions Engineering at EliseAI
2-2025 - 12-2025
Solutions Engineer Lead at EliseAI
5-2024 - 2-2025
Strategy & Operations Manager at EliseAI
2-2023 - 5-2024
Senior Project Manager at BigPanda
8-2021 - 2-2023
Technical Project Manager at BigPanda

Education

2010 - 2014
Bachelor's Degree from Rensselaer Polytechnic Institute
2006 - 2010
Education details unavailable from Archbishop Molloy

More Information

Social Presence :

Prographics :

Exp : 11 Location : New York, New York, United States Job Level : Mid-senior Designation : Director of Solutions Engineering at EliseAI
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Insights For Selling To Olivia

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Olivia is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Olivia

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Olivia move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Olivia take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Olivia

Personality Compatibility


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