Oscar Osorio in

Oscar Osorio

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Support Manager Apps at QAD
📍 Mexico City Metropolitan Area

Oscar is a Service Delivery Team Leader at QAD with over eight years of experience in IT service delivery, program management, and technical account management. An ITIL and VMware certified professional, he leads support for the North and Latin America region, leveraging his expertise in cloud administration and virtualization to ensure operational excellence for customers.

Outside of his core responsibilities, Oscar is a dedicated lifelong learner, recently completing courses in cybersecurity, cloud cost management, AI business implications, and advanced customer service techniques. This demonstrates a strong personal commitment to professional growth and staying current with emerging technology trends that impact his field.

Unique fact: During his time at IBM, he led a major P2V (Physical to Virtual) transition, successfully virtualizing 500 hypervisors and managing a complete data center migration.

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Experience
18 Years
Current Role
Support Manager Apps
Job Level
Middle
Location
Mexico City Metropolitan Area
Personality Overview

How Oscar shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Oscar cares about

Customer Service Excellence
Manages a support team and has recently completed courses on innovative customer service techniques and handling difficult client situations.
Cloud Cost Optimization
Recently finished a course on reducing costs for cloud services, indicating a focus on financial efficiency in IT operations.
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Career

Work history

2-2024
Support Manager Apps
QAD
2-2014 - 10-2020
Delivery Partner Executive
IBM
8-2013 - 2-2014
Service Integrator Leader - Virtualization Subject Mather Expert
IBM
3-2011 - 8-2013
Arquitecto de Infraestructura
IBM
2-2007 - 1-2009
Team leader Soporte x86 - Wintel Services
IBM
In the press

Media appearances

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Education
2000 - 2001
Diplomatura
Tecnológico de Monterrey
1994 - 1996
Maestria
Universidad del Valle de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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