Oscar Osorio

Questioner
DISC Type : c

Support Manager Apps at QAD

Mexico City Metropolitan Area

Overview

Oscar is a Service Delivery Team Leader at QAD with over eight years of experience in IT service delivery, program management, and technical account management. An ITIL and VMware certified professional, he leads support for the North and Latin America region, leveraging his expertise in cloud administration and virtualization to ensure operational excellence for customers.

Outside of his core responsibilities, Oscar is a dedicated lifelong learner, recently completing courses in cybersecurity, cloud cost management, AI business implications, and advanced customer service techniques. This demonstrates a strong personal commitment to professional growth and staying current with emerging technology trends that impact his field.

Unique fact: During his time at IBM, he led a major P2V (Physical to Virtual) transition, successfully virtualizing 500 hypervisors and managing a complete data center migration.

Personality Overview

Cautious & Analytical

Value Seeker

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Service Excellence
Manages a support team and has recently completed courses on innovative customer service techniques and handling difficult client situations.
Cloud Cost Optimization
Recently finished a course on reducing costs for cloud services, indicating a focus on financial efficiency in IT operations.
Cybersecurity Threats
Completed a CompTIA Security+ course on cybersecurity threats, attacks, and vulnerabilities, showing an interest in protecting IT infrastructure.

Media Appearances

Oscar has no verified media appearances

Work History

2-2024
Support Manager Apps at QAD
2-2014 - 10-2020
Delivery Partner Executive at IBM
8-2013 - 2-2014
Service Integrator Leader - Virtualization Subject Mather Expert at IBM
3-2011 - 8-2013
Arquitecto de Infraestructura at IBM
2-2007 - 1-2009
Team leader Soporte x86 - Wintel Services at IBM

Education

2000 - 2001
Diplomatura from Tecnológico de Monterrey
1994 - 1996
Maestria from Universidad del Valle de México

More Information

Social Presence :

Prographics :

Exp : 18 Location : Mexico City Metropolitan Area Job Level : Middle Designation : Support Manager Apps at QAD
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Insights For Selling To Oscar

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Oscar is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Oscar

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Oscar move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Oscar take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Oscar

Personality Compatibility


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