Pâmela Pinheiro

Judge
DISC Type : Dc

Manager of Customer Success III - Key Accounts at isaac

São Paulo, São Paulo, Brazil

Overview

Pâmela Pinheiro is a Senior Customer Success Leader at isaac, specializing in strategic account management for the Education and Fintech sectors. She focuses on retention, expansion, and cross-selling for enterprise accounts. Pâmela holds certifications in Client Relationship Management from FGV and School Management from USP, as well as in Emotional Intelligence.

She is passionate about building and developing high-performance teams, frequently celebrating her teams collaborative spirit and shared accomplishments. Her extensive background in education demonstrates a deep commitment to the field, both as a leader in corporate settings and as a hands-on entrepreneur, fostering long-term relationships with families and stakeholders.

Unique fact: For eight years, Pâmela owned and operated a Kumon franchise, single-handedly managing the business and an average of 150 students per month.

Personality Overview

Demanding

Fast But Wary

Generally Skeptic

They respond better to strong and respectful interactions.  They do not care very much about building rapport or relationships. They prefer to move quickly, and expect the same from others.

Topics They Care About

Strategic Account Management
Her current role and headline emphasize leading strategy, retention, and expansion for enterprise and key accounts in complex contexts.
EdTech & FinTech
Her career is centered at the intersection of Education and FinTech, with roles at isaac, Arco Educação, and Kumon.
High-Performance Teams
Her experience includes leading and developing teams, and her posts celebrate her team's energy, collaboration, and joint success.

Media Appearances

Pâmela has no verified media appearances

Work History

3-2024
Manager of Customer Success III - Key Accounts at isaac
7-2022 - 3-2024
Customer Success Team Leader at isaac
8-2019 - 7-2022
Coordenadora educacional at Arco Educação
Proprietária - Unidade Campinas (Barão Geraldo) at Kumon Brasil
Coordenadora de Franquias e Expansão at Kumon Brasil

Education

8-2022 - 12-2022
Gestão de Relacionamento com o Cliente from FGV - Fundação Getulio Vargas
2020 - 2021
Gestão Escolar from USP - Universidade de São Paulo

More Information

Social Presence :

Prographics :

Exp : 6 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Manager of Customer Success III - Key Accounts at isaac
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Insights For Selling To Pâmela

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pâmela is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Pâmela

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Pâmela move?

  • If convinced, they can reach decisions quite fast.
  • Can Pâmela take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Pâmela

Personality Compatibility


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