Pâmela Pinheiro in

Pâmela Pinheiro

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Manager of Customer Success III - Key Accounts at isaac
📍 São Paulo, São Paulo, Brazil

Pâmela Pinheiro is a Senior Customer Success Leader at isaac, specializing in strategic account management for the Education and Fintech sectors. She focuses on retention, expansion, and cross-selling for enterprise accounts. Pâmela holds certifications in Client Relationship Management from FGV and School Management from USP, as well as in Emotional Intelligence.

She is passionate about building and developing high-performance teams, frequently celebrating her teams collaborative spirit and shared accomplishments. Her extensive background in education demonstrates a deep commitment to the field, both as a leader in corporate settings and as a hands-on entrepreneur, fostering long-term relationships with families and stakeholders.

Unique fact: For eight years, Pâmela owned and operated a Kumon franchise, single-handedly managing the business and an average of 150 students per month.

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Experience
6 Years
Current Role
Manager of Customer Success III - Key Accounts
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Pâmela cares about

Strategic Account Management
Her current role and headline emphasize leading strategy, retention, and expansion for enterprise and key accounts in complex contexts.
EdTech & FinTech
Her career is centered at the intersection of Education and FinTech, with roles at isaac, Arco Educação, and Kumon.
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Career

Work history

3-2024
Manager of Customer Success III - Key Accounts
isaac
7-2022 - 3-2024
Customer Success Team Leader
isaac
8-2019 - 7-2022
Coordenadora educacional
Arco Educação
Proprietária - Unidade Campinas (Barão Geraldo)
Kumon Brasil
Coordenadora de Franquias e Expansão
Kumon Brasil
In the press

Media appearances

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Education
8-2022 - 12-2022
Gestão de Relacionamento com o Cliente
FGV - Fundação Getulio Vargas
2020 - 2021
Gestão Escolar
USP - Universidade de São Paulo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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