Pam Gregory in

Pam Gregory

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Head Of Customer Service Operations at O2
📍 Altrincham, England, United Kingdom

Pam Gregory is a senior leader in customer service operations with extensive experience transforming contact centers across telecommunications and financial services. At O2, she leverages a background from companies like British Gas to drive service, growth, and retention strategies.

Based on her social media activity, Pam appears to be an avid reader with a passion for fiction. She frequently shares enthusiastic recommendations for books she has enjoyed, encouraging others to read them and highlighting talented authors.

In 2015, Pam was honored as the European Contact Centre and Customer Service Senior Manager of the Year.

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Experience
16 Years
Current Role
Head Of Customer Service Operations
Job Level
Mid-senior
Location
Altrincham, England, United Kingdom
Personality Overview

How Pam shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Pam cares about

Contact Centre Transformation
Her career is focused on building, developing, and transforming large-scale contact center businesses across a wide range of industry sectors.
Customer Service Strategy
She has a proven track record of developing service, growth, and retention strategies and turning them into deliverable operational and cultural change plans.
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Career

Work history

6-2018
Head Of Customer Service Operations
O2
8-2013
Head of Customer Service
British Gas
11-2010 - 7-2013
Head of Mortgage Operations Contact Centres
UK Asset Resolution (UKAR)
11-2010 - 11-2010
Director
Pamela Gregory Associates Ltd
10-2008 - 7-2010
Head of Customer Relations
Mercer
In the press

Media appearances

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Education
Education details unavailable
Lancaster & Morecambe College
Education details unavailable
Mansfield high
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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