Pam Gregory

Trailblazer
DISC Type : ID

Head Of Customer Service Operations at O2

Altrincham, England, United Kingdom

Overview

Pam Gregory is a senior leader in customer service operations with extensive experience transforming contact centers across telecommunications and financial services. At O2, she leverages a background from companies like British Gas to drive service, growth, and retention strategies.

Based on her social media activity, Pam appears to be an avid reader with a passion for fiction. She frequently shares enthusiastic recommendations for books she has enjoyed, encouraging others to read them and highlighting talented authors.

In 2015, Pam was honored as the European Contact Centre and Customer Service Senior Manager of the Year.

Personality Overview

Achievement-Oriented

Values Relationships

Assertive

They are more likely to accept new and exciting technologies.  They are not against taking risks and can make tough decisions when required.
 If they come to believe in your value proposition, they will be your champion.

Topics They Care About

Contact Centre Transformation
Her career is focused on building, developing, and transforming large-scale contact center businesses across a wide range of industry sectors.
Customer Service Strategy
She has a proven track record of developing service, growth, and retention strategies and turning them into deliverable operational and cultural change plans.
People-focused Leadership
Recommendations repeatedly describe her as a "people focused, " "supportive, " and "inspiring" leader who is passionate about coaching and creating spectacular employee engagement.

Media Appearances

Pam has no verified media appearances

Work History

6-2018
Head Of Customer Service Operations at O2
8-2013
Head of Customer Service at British Gas
11-2010 - 7-2013
Head of Mortgage Operations Contact Centres at UK Asset Resolution (UKAR)
11-2010 - 11-2010
Director at Pamela Gregory Associates Ltd
10-2008 - 7-2010
Head of Customer Relations at Mercer

Education

Education details unavailable from Lancaster & Morecambe College
Education details unavailable from Mansfield high

More Information

Social Presence :

Prographics :

Exp : 16 Location : Altrincham, England, United Kingdom Job Level : Mid-senior Designation : Head Of Customer Service Operations at O2
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Insights For Selling To Pam

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Talk about yourself and some of your achievements at the start of the conversation
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pam is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Pam

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Pam move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Pam take some risk or not?

  • If necessary, they will be ready to take risks.

You And Pam

Personality Compatibility


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