Pamela Bou Zeid

Questioner
DISC Type : c

Head of Shared Services & CX at Al Wathba Insurance

Abu Dhabi Emirate, United Arab Emirates

Overview

Pamela Bou Zeid leads Shared Services and Customer Experience at Al Wathba Insurance, leveraging a unique background that started in cardiac case management. She focuses on integrating human-centric design with data-driven strategies to foster agility and innovation in the insurance sector. She holds a Masters in International Marketing & Business Development from Paris.

Outside of her professional life, she appears to maintain a strong interest in well-being and innovation, likely stemming from her roots in healthcare. Her international education and experience suggest a global perspective and an appreciation for diverse cultures, which probably informs her human-centric approach to business and service.

Pamela was named one of the Top 25 MENA CX Leaders, a significant honor in her field.

Personality Overview

Price-Sensitive

Not Easily Convinced

Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
Her entire role and professional identity are built around building human-centric and data-driven customer experiences in the insurance industry.
Service Excellence
She recently participated in a "Mastering the Art of Service Excellence" seminar, reinforcing her commitment to elevating customer service standards.
Market Responsiveness
Recently completed a certification workshop on Market Responsiveness, highlighting her focus on deeply understanding and listening to the customer's perspective.

Media Appearances

Pamela has no verified media appearances

Work History

1-2025
Head of Shared Services & CX at Al Wathba Insurance
1-2024
Head of Shared Services at Al Wathba Insurance
2-2023 - 1-2024
Business Development Manager at Al Wathba Insurance
9-2022 - 2-2023
Projects Executive at Abu Dhabi Insurance Brokers
7-2021 - 12-2021
Corporate Life & Health Underwriting Supervisor at Allianz S.A.L.

Education

1-2022 - 12-2022
Masters of Science in International Marketing & Business Development from Paris School of Business
2011 - 2014
Bachelor of Science in Nursing from American University of Beirut

More Information

Social Presence :

Prographics :

Exp : 10 Location : Abu Dhabi Emirate, United Arab Emirates Job Level : Mid-senior Designation : Head of Shared Services & CX at Al Wathba Insurance
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Insights For Selling To Pamela

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pamela is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Pamela

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Pamela move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Pamela take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Pamela

Personality Compatibility


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