Pamela Bou Zeid in

Pamela Bou Zeid

Questioner · DISC type c
Head of Shared Services & CX at Al Wathba Insurance
📍 Abu Dhabi Emirate, United Arab Emirates

Pamela Bou Zeid leads Shared Services and Customer Experience at Al Wathba Insurance, leveraging a unique background that started in cardiac case management. She focuses on integrating human-centric design with data-driven strategies to foster agility and innovation in the insurance sector. She holds a Masters in International Marketing & Business Development from Paris.

Outside of her professional life, she appears to maintain a strong interest in well-being and innovation, likely stemming from her roots in healthcare. Her international education and experience suggest a global perspective and an appreciation for diverse cultures, which probably informs her human-centric approach to business and service.

Pamela was named one of the Top 25 MENA CX Leaders, a significant honor in her field.

Read the full overview →
Experience
10 Years
Current Role
Head of Shared Services & CX
Job Level
Mid-senior
Location
Abu Dhabi Emirate, United Arab Emirates
Personality Overview

How Pamela shows up

Price-Sensitive
Not Easily Convinced
Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Priorities

Topics Pamela cares about

Customer Experience
Her entire role and professional identity are built around building human-centric and data-driven customer experiences in the insurance industry.
Service Excellence
She recently participated in a "Mastering the Art of Service Excellence" seminar, reinforcing her commitment to elevating customer service standards.
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Career

Work history

1-2025
Head of Shared Services & CX
Al Wathba Insurance
1-2024
Head of Shared Services
Al Wathba Insurance
2-2023 - 1-2024
Business Development Manager
Al Wathba Insurance
9-2022 - 2-2023
Projects Executive
Abu Dhabi Insurance Brokers
7-2021 - 12-2021
Corporate Life & Health Underwriting Supervisor
Allianz S.A.L.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1-2022 - 12-2022
Masters of Science in International Marketing & Business Development
Paris School of Business
2011 - 2014
Bachelor of Science in Nursing
American University of Beirut
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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