Pamela Bou Zeid in

Pamela Bou Zeid

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Head of Shared Services & CX at Al Wathba Insurance
📍 Abu Dhabi Emirate, United Arab Emirates

Pamela Bou Zeid leads Shared Services and Customer Experience at Al Wathba Insurance, leveraging a unique background that started in cardiac case management. She focuses on integrating human-centric design with data-driven strategies to foster agility and innovation in the insurance sector. She holds a Masters in International Marketing & Business Development from Paris.

Outside of her professional life, she appears to maintain a strong interest in well-being and innovation, likely stemming from her roots in healthcare. Her international education and experience suggest a global perspective and an appreciation for diverse cultures, which probably informs her human-centric approach to business and service.

Pamela was named one of the Top 25 MENA CX Leaders, a significant honor in her field.

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Experience
10 Years
Current Role
Head of Shared Services & CX
Job Level
Mid-senior
Location
Abu Dhabi Emirate, United Arab Emirates
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Pamela cares about

Customer Experience
Her entire role and professional identity are built around building human-centric and data-driven customer experiences in the insurance industry.
Service Excellence
She recently participated in a "Mastering the Art of Service Excellence" seminar, reinforcing her commitment to elevating customer service standards.
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Career

Work history

1-2025
Head of Shared Services & CX
Al Wathba Insurance
1-2024
Head of Shared Services
Al Wathba Insurance
2-2023 - 1-2024
Business Development Manager
Al Wathba Insurance
9-2022 - 2-2023
Projects Executive
Abu Dhabi Insurance Brokers
7-2021 - 12-2021
Corporate Life & Health Underwriting Supervisor
Allianz S.A.L.
In the press

Media appearances

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Education
1-2022 - 12-2022
Masters of Science in International Marketing & Business Development
Paris School of Business
2011 - 2014
Bachelor of Science in Nursing
American University of Beirut
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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