Patricia (Tricia) Calkins

Enthusiast
DISC Type : i

GenAI Program Manager at KeyBank

Greater Cleveland, United States

Overview

Patricia is a GenAI Program Manager at KeyBank, specializing in managing complex executive operations and transformation programs. She excels at bringing structure to challenging projects to enable efficient decision-making. She holds an MBA from Northwesterns Kellogg School and a B. A. from Harvard University.

Outside of her professional life, Patricia values her family deeply, having previously taken a career break to relocate to Cleveland to care for her parents after they received cancer diagnoses. This highlights her commitment and compassion.

Unique fact: She once managed a program at HP that targeted a $160 million cost reduction over two years.

Personality Overview

Optimistic

Story Driven

Amiable & Agreeable

They agree with others often, so exercise caution when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

GenAI Innovation
Currently leads GenAI programs at KeyBank and has posted about hiring for her team to shepherd GenAI innovation at the company.
Business Transformation
Has extensive experience leading large-scale transformation of business planning and digital strategy at major companies like HP.
Decision Intelligence
At a previous role, she led the development of an internal program to build decision intelligence for business processes across multiple departments.

Media Appearances

Patricia has no verified media appearances

Work History

11-2025
GenAI Program Manager at KeyBank
1-2022 - 1-2025
Senior Business Operations Manager at Aera Technology
3-2021 - 12-2021
Caregiving at Career Break
5-2020 - 2-2021
Program Manager - Enterprise Business Planning at HP
10-2019 - 5-2020
Program Manager, Digital Strategy and Transformation at HP

Education

2006 - 2010
Bachelor of Arts (B.A.) from Harvard University
2015 - 2017
Master of Business Administration (M.B.A.) from Northwestern University - Kellogg School of Management

More Information

Social Presence :

Prographics :

Exp : 11 Location : Greater Cleveland, United States Job Level : Middle Designation : GenAI Program Manager at KeyBank
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Insights For Selling To Patricia (Tricia)

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patricia (Tricia) is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Patricia (Tricia)

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Patricia (Tricia) move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Patricia (Tricia) take some risk or not?

  • They can take some low-probability risks if needed.

You And Patricia (Tricia)

Personality Compatibility


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