Patricio Urrutia Normandin

Critic
DISC Type : C

CX Productivity & Functional Training Leader at IKEA

Providencia, Santiago Metropolitan Region, Chile

Overview

Patricio Urrutia Normandin leads CX Productivity and Functional Training at IKEA. His expertise in customer experience and talent development is built on a foundation of strategic human resources, notably as an advisor for Carabineros de Chile. He holds a Masters in strategic people management from Pontificia Universidad Católica de Chile.

Patricio possesses a deep interest in understanding human behavior, evidenced by his Masters in clinical psychology practice from Universidad Pontificia Comillas. This academic pursuit is complemented by a unique passion for the humanities, demonstrated through his degree in Art History from Universidad Nacional de Educación a Distancia.

Unique fact: He began his career performing statistical and georeferencing analysis for police operations.

Personality Overview

ROI Driven

Critic

Precise

They choose to analyze logically and value facts to emotions.  They are quite likely to negotiate on pricing or other key terms. They like to do things independently and don’t look for support from others.

Topics They Care About

Customer Experience
His current role at IKEA focuses on CX productivity and training. His social media posts actively recruit for customer experience analyst and intern positions.
Talent Development
Previous roles at IKEA and Carabineros de Chile involved talent attraction, development, and strategic human resource planning, showing a long-standing focus on employee growth.
Organizational Behavior
Holds a Master's degree in strategic management of people and organizational behavior, which he applies to his HR and CX leadership roles.

Media Appearances

Patricio has no verified media appearances

Work History

5-2023
CX Productivity & Functional Training Leader at IKEA
11-2021 - 4-2023
CSC Talent Attraction & Development Leader at IKEA
1-2017 - 11-2021
Asesor de recursos humanos y desarrollo organizacional at Carabineros de Chile
10-2015 - 1-2017
Analista oficina de operaciones policiales at Carabineros de Chile
7-2014 - 8-2014
Práctica Psicología Clínica at Metropolitan Center for Mental Health

Education

2021 - 2022
Magíster en gestión estratégica de personas y comportamiento organizacional from Pontificia Universidad Católica de Chile
2012 - 2014
Master en psicología de la salud y práctica clínica from Universidad Pontificia Comillas
2007 - 2012
Licenciatura en psicología from Universidad Pontificia Comillas
9-2019 - 6-2023
Grado en Historia del Arte from Universidad Nacional de Educación a Distancia - U.N.E.D.

More Information

Social Presence :

Prographics :

Exp : 11 Location : Providencia, Santiago Metropolitan Region, Chile Job Level : Mid-senior Designation : CX Productivity & Functional Training Leader at IKEA
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Insights For Selling To Patricio

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be formal and objective, they will appreciate it more

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patricio is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Patricio

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Patricio move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Patricio take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Patricio

Personality Compatibility


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