Patricio Urrutia Normandin leads CX Productivity and Functional Training at IKEA. His expertise in customer experience and talent development is built on a foundation of strategic human resources, notably as an advisor for Carabineros de Chile. He holds a Masters in strategic people management from Pontificia Universidad Católica de Chile.
Patricio possesses a deep interest in understanding human behavior, evidenced by his Masters in clinical psychology practice from Universidad Pontificia Comillas. This academic pursuit is complemented by a unique passion for the humanities, demonstrated through his degree in Art History from Universidad Nacional de Educación a Distancia.
Unique fact: He began his career performing statistical and georeferencing analysis for police operations.
Read the full overview →They choose to analyze logically and value facts to emotions. They are quite likely to negotiate on pricing or other key terms. They like to do things independently and don’t look for support from others.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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