Patricio Urrutia Normandin in

Patricio Urrutia Normandin

Critic · DISC type C
CX Productivity & Functional Training Leader at IKEA
📍 Providencia, Santiago Metropolitan Region, Chile

Patricio Urrutia Normandin leads CX Productivity and Functional Training at IKEA. His expertise in customer experience and talent development is built on a foundation of strategic human resources, notably as an advisor for Carabineros de Chile. He holds a Masters in strategic people management from Pontificia Universidad Católica de Chile.

Patricio possesses a deep interest in understanding human behavior, evidenced by his Masters in clinical psychology practice from Universidad Pontificia Comillas. This academic pursuit is complemented by a unique passion for the humanities, demonstrated through his degree in Art History from Universidad Nacional de Educación a Distancia.

Unique fact: He began his career performing statistical and georeferencing analysis for police operations.

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Experience
11 Years
Current Role
CX Productivity & Functional Training Leader
Job Level
Mid-senior
Location
Providencia, Santiago Metropolitan Region, Chile
Personality Overview

How Patricio shows up

ROI Driven
Critic
Precise

They choose to analyze logically and value facts to emotions. They are quite likely to negotiate on pricing or other key terms. They like to do things independently and don’t look for support from others.

Priorities

Topics Patricio cares about

Customer Experience
His current role at IKEA focuses on CX productivity and training. His social media posts actively recruit for customer experience analyst and intern positions.
Talent Development
Previous roles at IKEA and Carabineros de Chile involved talent attraction, development, and strategic human resource planning, showing a long-standing focus on employee growth.
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Career

Work history

5-2023
CX Productivity & Functional Training Leader
IKEA
11-2021 - 4-2023
CSC Talent Attraction & Development Leader
IKEA
1-2017 - 11-2021
Asesor de recursos humanos y desarrollo organizacional
Carabineros de Chile
10-2015 - 1-2017
Analista oficina de operaciones policiales
Carabineros de Chile
7-2014 - 8-2014
Práctica Psicología Clínica
Metropolitan Center for Mental Health
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2021 - 2022
Magíster en gestión estratégica de personas y comportamiento organizacional
Pontificia Universidad Católica de Chile
2012 - 2014
Master en psicología de la salud y práctica clínica
Universidad Pontificia Comillas
2007 - 2012
Licenciatura en psicología
Universidad Pontificia Comillas
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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