Patricio Urrutia Normandin in

Patricio Urrutia Normandin

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CX Productivity & Functional Training Leader at IKEA
📍 Providencia, Santiago Metropolitan Region, Chile

Patricio Urrutia Normandin leads CX Productivity and Functional Training at IKEA. His expertise in customer experience and talent development is built on a foundation of strategic human resources, notably as an advisor for Carabineros de Chile. He holds a Masters in strategic people management from Pontificia Universidad Católica de Chile.

Patricio possesses a deep interest in understanding human behavior, evidenced by his Masters in clinical psychology practice from Universidad Pontificia Comillas. This academic pursuit is complemented by a unique passion for the humanities, demonstrated through his degree in Art History from Universidad Nacional de Educación a Distancia.

Unique fact: He began his career performing statistical and georeferencing analysis for police operations.

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Experience
11 Years
Current Role
CX Productivity & Functional Training Leader
Job Level
Mid-senior
Location
Providencia, Santiago Metropolitan Region, Chile
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Patricio cares about

Customer Experience
His current role at IKEA focuses on CX productivity and training. His social media posts actively recruit for customer experience analyst and intern positions.
Talent Development
Previous roles at IKEA and Carabineros de Chile involved talent attraction, development, and strategic human resource planning, showing a long-standing focus on employee growth.
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Career

Work history

5-2023
CX Productivity & Functional Training Leader
IKEA
11-2021 - 4-2023
CSC Talent Attraction & Development Leader
IKEA
1-2017 - 11-2021
Asesor de recursos humanos y desarrollo organizacional
Carabineros de Chile
10-2015 - 1-2017
Analista oficina de operaciones policiales
Carabineros de Chile
7-2014 - 8-2014
Práctica Psicología Clínica
Metropolitan Center for Mental Health
In the press

Media appearances

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Education
2021 - 2022
Magíster en gestión estratégica de personas y comportamiento organizacional
Pontificia Universidad Católica de Chile
2012 - 2014
Master en psicología de la salud y práctica clínica
Universidad Pontificia Comillas
2007 - 2012
Licenciatura en psicología
Universidad Pontificia Comillas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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