Paula Paz Ansoleaga E. in

Paula Paz Ansoleaga E.

Activist · DISC type Cd
Omnicontact Manager Americas at Inchcape Américas
📍 Chile

Paula Paz Ansoleaga E. is a marketing professional with over 15 years of experience, primarily in the automotive sector. As the Omnicontact Manager for the Americas at Inchcape, she leads the development of omnichannel customer contact strategies. She holds an MBA from ESE Business School and is a certified Customer Experience Management (CEM) Expert.

Paula is passionate about leveraging data and new technologies to understand consumer behavior and enhance customer journeys. She actively follows developments in AI and the future of work, seeking to apply innovative methodologies to drive business growth and improve both customer and employee engagement.

She recently promoted a key company study, “Motores del Cambio, ” which analyzes the role of car ownership as a social enabler in Latin America.

Read the full overview →
Experience
20 Years
Current Role
Omnicontact Manager Americas
Job Level
Middle
Location
Chile
Personality Overview

How Paula shows up

Value Conscious
Observative
Logical And Quick

They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Priorities

Topics Paula cares about

Omnichannel Strategy
Leads the development and management of omnichannel remote contact for Inchcape across the entire Americas region, a core part of her current role.
Customer Experience (CX)
A certified CEM Expert, she has a long history of designing and implementing customer experience programs at companies like Derco and Clínica Reñaca.
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Career

Work history

7-2023
Omnicontact Manager Americas
Inchcape Américas
7-2023
Omnicontact Manager Americas
Derco
8-2019 - 6-2023
Gerente de Servicio al Cliente y Contact Center
Derco
7-2015 - 8-2019
Subgerente de Experiencia de Clientes
Derco
12-2014 - 5-2015
Jefe de Experiencia de Clientes
Clínica Reñaca S.A.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2015
MBA Master of Business Administration
ESE Business School Chile
2018 - 2018
Certificación CEM Expert
IZO
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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