Paula Paz Ansoleaga E.

Activist
DISC Type : Cd

Omnicontact Manager Americas at Inchcape Américas

Chile

Overview

Paula Paz Ansoleaga E. is a marketing professional with over 15 years of experience, primarily in the automotive sector. As the Omnicontact Manager for the Americas at Inchcape, she leads the development of omnichannel customer contact strategies. She holds an MBA from ESE Business School and is a certified Customer Experience Management (CEM) Expert.

Paula is passionate about leveraging data and new technologies to understand consumer behavior and enhance customer journeys. She actively follows developments in AI and the future of work, seeking to apply innovative methodologies to drive business growth and improve both customer and employee engagement.

She recently promoted a key company study, “Motores del Cambio, ” which analyzes the role of car ownership as a social enabler in Latin America.

Personality Overview

Value Conscious

Observative

Logical And Quick

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Omnichannel Strategy
Leads the development and management of omnichannel remote contact for Inchcape across the entire Americas region, a core part of her current role.
Customer Experience (CX)
A certified CEM Expert, she has a long history of designing and implementing customer experience programs at companies like Derco and Clínica Reñaca.
Automotive Consumer Insights
Recently shared and promoted the "Motores del Cambio" study, which explores the deep social impact and opportunities related to car ownership.

Media Appearances

Paula has no verified media appearances

Work History

7-2023
Omnicontact Manager Americas at Inchcape Américas
7-2023
Omnicontact Manager Americas at Derco
8-2019 - 6-2023
Gerente de Servicio al Cliente y Contact Center at Derco
7-2015 - 8-2019
Subgerente de Experiencia de Clientes at Derco
12-2014 - 5-2015
Jefe de Experiencia de Clientes at Clínica Reñaca S.A.

Education

2013 - 2015
MBA Master of Business Administration from ESE Business School Chile
2018 - 2018
Certificación CEM Expert from IZO

More Information

Social Presence :

Prographics :

Exp : 20 Location : Chile Job Level : Middle Designation : Omnicontact Manager Americas at Inchcape Américas
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Insights For Selling To Paula Paz

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula Paz is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Paula Paz

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paula Paz move?

  • Their decision making speed is somewhere in the middle.
  • Can Paula Paz take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Paula Paz

Personality Compatibility


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