Paul Currigan

Observer
DISC Type : ic

Director of Customer Retention at British Gas

Surbiton, England, United Kingdom

Overview

Paul Currigan is the Director of Customer Retention at British Gas, focused on improving customer experience and commercial KPIs. He has an extensive background in eCommerce and digital product leadership from his time at Sky. He earned his Bachelor of Science from the University of Bristol.

While at Sky, he owned an offer strategy that resulted in record-breaking customer churn rates of below 10%.

Personality Overview

Curious

Assertive

Value Driven

They are generally good communicators and can be hard to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Retention
His entire career focus, from his current Director role to previous Head of Retention position, is centered on reducing churn and increasing retained revenue.
eCommerce Optimization
Previously led product squads at Sky responsible for the TV & Broadband sales journeys, with the objective of maximizing conversion and average revenue per user.
Data-Driven Strategy
His professional summary highlights a passion for data, using marketing analytics and customer research to set product vision and commercial strategy.

Media Appearances

Paul has no verified media appearances

Work History

5-2023
Director of Customer Retention at British Gas
10-2020 - 4-2023
Head Of Digital Product - eCommerce at Sky
7-2017 - 10-2020
Head of Retention at Sky
8-2014 - 9-2015
Strategy Controller at Sky
4-2012 - 7-2014
Sales Performance Controller at Sky

Education

2002 - 2005
BS from University of Bristol
Education details unavailable from Solihull School

More Information

Social Presence :

Prographics :

Exp : 17 Location : Surbiton, England, United Kingdom Job Level : Mid-senior Designation : Director of Customer Retention at British Gas
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Paul

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Paul take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Paul

Personality Compatibility


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