Paul Currigan in

Paul Currigan

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Director of Customer Retention at British Gas
📍 Surbiton, England, United Kingdom

Paul Currigan is the Director of Customer Retention at British Gas, focused on improving customer experience and commercial KPIs. He has an extensive background in eCommerce and digital product leadership from his time at Sky. He earned his Bachelor of Science from the University of Bristol.

While at Sky, he owned an offer strategy that resulted in record-breaking customer churn rates of below 10%.

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Experience
17 Years
Current Role
Director of Customer Retention
Job Level
Mid-senior
Location
Surbiton, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Paul cares about

Customer Retention
His entire career focus, from his current Director role to previous Head of Retention position, is centered on reducing churn and increasing retained revenue.
eCommerce Optimization
Previously led product squads at Sky responsible for the TV & Broadband sales journeys, with the objective of maximizing conversion and average revenue per user.
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Career

Work history

5-2023
Director of Customer Retention
British Gas
10-2020 - 4-2023
Head Of Digital Product - eCommerce
Sky
7-2017 - 10-2020
Head of Retention
Sky
8-2014 - 9-2015
Strategy Controller
Sky
4-2012 - 7-2014
Sales Performance Controller
Sky
In the press

Media appearances

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Education
2002 - 2005
BS
University of Bristol
Education details unavailable
Solihull School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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